Service crew , Cashier F&B - QSR

Position Overview

The Service Crew is responsible for providing excellent customer service, ensuring food quality, handling cash transactions accurately, and maintaining cleanliness in the fast-food outlet. This role requires energy, teamwork, and a customer-first attitude.

Key Responsibilities

Customer Service:

• Greet customers politely and take orders efficiently.
• Provide accurate information about menu items, promotions, and deals.
• Serve food and beverages promptly and ensure customer satisfaction.
• Handle customer concerns or complaints in a professional manner.

Cashiering Duties:

• Operate POS (Point of Sale) system and handle cash, credit, or digital transactions.
• Issue receipts, refunds, or change accurately.
• Balance cash drawer at the beginning and end of each shift.
• Follow company policies for cash handling and reporting.

Food Preparation & Service:

• Assist in preparing, packing, and serving food as per company standards.
• Maintain portion control and presentation quality.
• Follow hygiene, food safety, and quality standards strictly.

Store Operations:

• Maintain cleanliness of counters, dining areas, and workstations.
• Restock supplies (napkins, condiments, packaging, etc.) as needed.
• Assist in opening and closing procedures of the outlet.
• Support kitchen and other team members when required.

Job Type: Full-time