Service Delivery Executive (Global Client Managing Exp)

Position: Service Delivery Executive for (Global Technical Staffing & Client Projects)

Role Summary

The Service Delivery Executive is a hands-on, operational role responsible for the day-to-day execution of service delivery requirements. This role directly handles client inquiries, ensures the timely and accurate provision of technical professionals according to defined rates and SLAs, and supports the Service Delivery Manager in maintaining high client satisfaction.

Responsibilities

1. Handle Client Inquiries: Manage the complete lifecycle of a client inquiry, from initial requirement brief (received from the SDM/BD team) to the final placement of a technical professional.

2. Technical Professional Matching: Efficiently source, screen, and vet technical professionals to find the best match based on required skills, experience, client rate card, and compliance with the negotiated SLA.

3. Rate & Contract Adherence: Ensure all professional submissions and placements strictly adhere to the pre-agreed client rates and contract terms, working closely with finance and legal teams.

Operational Execution & Compliance

4. Documentation & Tracking: Maintain accurate and up-to-date records of all client interactions, professional submissions, interview statuses, and placement record into company softwares.

5. Quality Assurance: Conduct regular check-ins with placed professionals and clients during the initial phase of the engagement to proactively identify and resolve minor issues before they escalate.

Required Expertise & Qualifications

• 2-3 years of experience in Technical Recruitment, Staffing, Plus in IT, Telecommunication, Engineering Industry.

Required Expertise:

• Foundational understanding of common IT technologies, roles, and project methodologies and roles (e.g., Agile, Waterfall, Network Support Level1/Level2, Datacenter, Developers)
• Proven ability to prioritize tasks and manage a high volume of client requirements simultaneously while meeting tight deadlines.

Job Type: Full-time

Pay: Rs60,000.00 - Rs70,000.00 per month

Work Location: In person