Service Delivery & QA Lead

Hello,
Greetings from Proztec Qatar! I hope everything is going well with you.

We are thrilled to extend multiple exciting job opportunities, and currently, we are hiring for the role of Senior Web Developer with one of our prestigious clients in Qatar. Below, you will find details of the role, key responsibilities, and requirements.

Job Title: Service Delivery & QA Lead

JOB DESCRIPTION

The Service Delivery & QA Lead ensures services and products are delivered reliably, on time, and at the required quality standards. The role leads service governance, quality assurance, performance monitoring, and continuous improvement while acting as the link between business, technology, operations, and vendors.

DUTIES & RESPONSIBILITIES

Service Delivery

Own service delivery framework, SLAs, and KPIs

• Monitor performance, incidents, and escalations
• Lead service reviews and stakeholder reporting
• Manage vendors and ensure contractual compliance

Quality Assurance

Define QA strategy, standards, and testing governance

• Implement quality gates across delivery lifecycle
• Oversee testing (functional, UAT, regression, automation)
• Drive root cause analysis and corrective actions

Performance & Improvement

Track KPIs (SLA compliance, incidents, availability, CSAT)

• Produce dashboards and executive reports
• Lead continuous improvement and process optimization
• Support audit, risk, and compliance activities

Leadership

Lead and develop Service Delivery and QA teams

• Foster a culture of accountability, quality, and excellence

SKILLS & ABILITIES

· Service Delivery & ITSM expertise

· QA and testing governance

· KPI and performance management

· Vendor and stakeholder management

· Risk and process improvement

· Strong communication, leadership, and problem-solving skills

POTENTIAL BACKGROUND

Candidates are preferred to come from backgrounds such as:

Service Delivery Manager

• QA/Test Manager
• IT Operations Manager
• PMO / Delivery Manager
• Digital Transformation Lead
• Customer Experience / Operations Lead

Years of Experience

8–12+ years total experience

• 4–6+ years in leadership roles

Certifications (Highly Desirable)

ITIL Foundation / ITIL Managing Professional

• PMP / PRINCE2
• Lean Six Sigma (Green/Black Belt)
• Agile / Scrum (CSM, SAFe)
• ISO 9001 / Quality Management

PREFERRED TOOLS / SOFT SKILLS

Service Management & ITSM: ServiceNow, Jira Service Management, BMC Remedy, Freshservice

QA & Testing Tools: Selenium / Cypress / Playwright, TestRail / Zephyr / Xray, Postman / SoapUI, JMeter / LoadRunner

Project & Delivery Tools: Jira / Confluence, Azure DevOps, MS Project, Asana / Monday.com

Reporting & Analytics: Power BI, Tableau, Excel Advanced Analytics

Collaboration & Documentation: SharePoint, Confluence, Notion, Microsoft Teams / Slack

Key Soft Skills

• Customer-centric mindset
• Continuous improvement mindset
• High attention to detail
• Ability to work under pressure
• Cross-functional collaboration
• Coaching and mentoring capability

If you are interested and ready to proceed, kindly share your CV in Word format along with the following details:

Name:

Nationality:

Total Experience:

Relevant Experience:

Current Location:

Visa Status:

Current Salary:

Expected Salary:

Notice Period:

About Proztec:
Proz Technologies (PROZTEC) is a leading ICT specialist firm based in Doha, Qatar (a tax-free country) with over 300 employees. We look forward to the possibility of welcoming you to our growing team.

Thanks & regards,
Syeda Humera
Recruitment Consultant
Proz Technologies
M: 974-70955929
P: 974-4442-0050 Ext: 109
www.proztec.com

Job Type: Contract
Contract length: 5 months

Pay: QAR15,000.00 - QAR25,000.00 per month