Service Dispatcher

Service Dispatcher – Wichita, KS

Coordinate technicians to travel to customer locations to repair and perform Planned Maintenance on forklifts, sweeper/scrubbers and other industrial equipment.

Position Type: Full Time

Shift: M-F 7:00-4:00

Status: Non-Exempt

Department: Service

Reports To: Field Service Manager

Summary: Coordinate repairs and scheduled service on forklifts, industrial sweeper/scrubbers, and personnel carriers through our field-based service technicians.

Essential Functions: Schedule Planned Maintenance Services and receive service calls via phone and email, create electronic work orders, select and dispatch appropriate technician to respond to call, and communicate with customers to update the status of repair completion. Review timecards, GPS locations of technicians, and work order written details from the service technicians associated with repairs and grammatically edit as necessary prior to sending to invoicing.

Other Functions: Perform other related duties as required and outlined in the full job description.

Knowledge, Skills, Abilities

• Strong communication (verbal and written) skills with the ability to ask relevant questions, listen, express empathetic concern for customer needs, and share the details with the technician that you choose to dispatch
• Strong organizational and follow-up skills using Outlook task and reminder tools, and ability to anticipate and coordinate multiple steps needed to execute plans.
• Strong computer skills that include the use of email, learning our business system software that schedules equipment service intervals, and online portals to access technical service information.
• Mechanical aptitude.
• Capable of multitasking while remaining organized and calm.

Experience

• Prior experience preferred, providing direction and supervision to others who work remotely.

Lift Truck Center, Inc. is an equal opportunity employer. Finding the right employee is vitally important to our team. If hired, we recognize that you retain the option, as does the Company, of ending your employment with the Company at any time, with or without notice and with or without cause. As such, your employment with the Company is at-will and neither this letter nor any other oral or written representations may be considered a contract for any specific period.