Service Manager

Description:

About:

Har-Con Mechanical Since 1955, Har-Con Mechanical has been Houston’s trusted mechanical contractor — delivering expert HVAC, plumbing, and building automation solutions for commercial, institutional, and industrial facilities. Our success is built on craftsmanship, teamwork, safety, and integrity. From large-scale new construction to complex renovations, we pride ourselves on setting the standard for mechanical excellence across Texas.

Position Overview:

The Service Manager leads our Service Department operations, ensuring exceptional customer satisfaction, operational efficiency, and technical excellence. This role requires a strong background in HVAC service, leadership, and hands-on management to keep Har-Con’s service operations running smoothly and profitably.

Key Responsibilities:

• Coordinate daily technician dispatch to optimize efficiency and customer satisfaction.
• Supervise and mentor technicians — ensuring paperwork accuracy, timely submissions, and adherence to company standards.
• Partner with sales staff to prepare bids, develop proposals, and drive service contract renewals.
• Manage existing service agreements and ensure compliance with performance commitments.
• Collaborate with accounting to streamline billing, receivables, and service software processes.
• Train and support technicians on service software tools and digital workflows.
• Serve as the primary liaison with the union hall — ensuring compliance with regulations and maintaining positive relations.
• Uphold accountability for technicians and sales staff, reinforcing operational procedures and performance expectations.
• Evaluate and refine current service processes to enhance productivity and efficiency.

Compensation & Benefits:

• Base Salary: $125,000–$150,000 + Bonus
• Benefits: Medical, Dental, Vision, 401(k) match (up to 3% after one year)
• Perks: Company vehicle or allowance, phone allowance, toll tag reimbursement

Why Join Har-Con Mechanical

At Har-Con, employees are valued, not numbered. We foster a culture of respect, growth, and integrity — where every team member contributes to our legacy of quality and service excellence. Join a team where craftsmanship and character still define success.

Requirements:

• 5+ years of experience in HVAC service, operations, or management.
• Strong technical understanding of HVAC systems, controls, and mechanical service processes.
• Computer proficiency and willingness to learn new platforms and software.
• Excellent organizational, leadership, and communication skills.
• Ability to work in-office (80%) with flexibility for after-hours or weekend calls.
• No degree required; trade school or relevant certifications a plus.