Service Manager

Title : Service Manager (Backhoe Loader)

• Qualification: Diploma or Bachelor of Engineering - Mechanical/Automobile

• Work Experience: 8-10 years’ experience in the relevant field

• Location: Pune.

• Reporting To: Head of Department

SKILLS REQUIRED FOR THE JOB

• Previous experience as a service lead is advantageous

• Team management/handling skill is must.

• Should be well equipped with working on SAP, Microsoft Office and Excel.

• Extensive technical background with managerial skills.

• Overall knowledge in construction equipment industry especially in Hydraulics /Engine would be added advantage

• Good command of the Marathi / Hindi / English languages.

• Excellent oral and written communication skills

KEY RESPONSIBILITIES OF THE POSITION

The service team head oversees the service department and is responsible for controlling costs, building a loyal clientele, maintaining good employee relations, setting and obtaining revenue and profit objectives and maintaining service records.

TASKS PERFORMED TO MEET THE RESPONSIBILITIES

• Effectively manages team members, including technicians and Incharge , to ensure team objectives and After sales Services are being carried out

• Encouraging technicians to keep their skills up-to-date through periodic technical training on new systems and components offered by the parent company.

• Keeping up-to-date on manufacturer warranty and policy procedures while serving as a liaison with the organization representatives

• Maintaining the highest Customer Satisfaction Index (CSI) rating from customers by handling customer complaints immediately and according to dealership policy

• Coordinate with the OEM and Branches to get necessary approvals.

Please connect on WhatsApp @ 83088 49871
Email ID : hr1.saepl@gmail.com

Thanks and regards,
Saurav Singh

Job Type: Full-time

Pay: ₹25,000.00 - ₹60,000.00 per month

Benefits:

• Flexible schedule
• Health insurance
• Leave encashment
• Life insurance
• Provident Fund

Experience:

• Backhoe Loader: 1 year (Required)

Language:

• Marathi (Required)

Work Location: In person