Service Operations Leader (Safety)

Dräger is an international leader in the fields of medical and safety technology. The company was founded in Lübeck, Germany, in 1889. The company’s long-term success is based on the four key strengths of its value-driven culture: customer intimacy, professional employees, continuous innovation and a commitment to outstanding quality.

If you want to join our global family, we are looking for Service Operations Leader, based in Ankara . The details are waiting for you below!

Responsibilities

• Lead and coordinate daily operations of the technical service team (both field and office).
• Oversee acceptance, fault diagnostics, maintenance, and repair processes of incoming devices.
• Review service reports and spare part requests; ensure accurate coordination with internal teams.
• Ensure high-quality and timely service delivery at customer sites, focusing on customer satisfaction.
• Track spare parts and consumables inventory; flag critical stock levels to management.
• Ensure tools and equipment are regularly maintained and calibrated.
• Enforce compliance with occupational health and safety procedures.
• Plan travel schedules for field teams and ensure seamless service coverage.
• Monitor team performance, identify development areas, and report training needs.
• Maintain accurate digital service records (device history, reports, feedback, etc.).
• Track service KPIs and report to management periodically.
• Audit the proper and compliant use of company inventory.
• Provide hands-on support in critical field operations when necessary.

Qualifications

• Degree from Electrical, Electronics, Industrial Electronics, or related departments (University or Vocational School)
• At least 5 years of experience in a similar role and 10 years of total professional experience
• Fluent in English (written and spoken)
• Proficient in MS Office tools
• Strong leadership, coordination, and problem-solving skills
• Valid Class B driver’s license and willingness to travel
• Completed military service (for male candidates)