Service Operations Specialist

Tolon Global is looking for a Service Operations Specialist to grow the Services Team. To support our team in İzmir, we are looking for interested candidates as per below.

Job Description

As Service Operations Specialist

• Process and handle service forms/documents (e.g., service reports, job completion records) in coordination with Authorized Service Partners
• Validate completed service jobs and coordinate payment processing for Authorized Service Providers in alignment with Service Operations Manager and Finance
• Assist in preparing quotations, purchase orders, and general commercial coordination within Service Department
• Ensure compliance with internal procedures, customer requirements, and HSE standards
• Prepare and issue customer invoices, and Issue credit notes, where needed, coordinating with After Sales, Accounting, and customers to address inquiries and resolve billing issues
• Investigate and resolve discrepancies (e.g., pricing, quantity, returns) in collaboration with Services and Finance teams and response to inquiries professionally
• Monitor and collect overdue accounts receivable through customer communication (phone and email)
• Process claim, warranty and other reflection invoices
• Provide up-to-date cash collection status and customer payment insights
• Support the month-end close process by account reconciliation and various reports & analyses.
• Support spare parts team as backup, where/when needed.

Qualifications

• Bachelor ‘s degree in Business Administration, Economics, or a related field
• Minimum 3 years of experience in a relevant role in Service (experience within or supporting Service operations is an advantage)
• Strong administrative and organizational skills, with the ability to work both independently and collaboratively
• High attention to detail and strong analytical focus
• Proactive mindset with a willingness to learn and take on new responsibilities
• Experience with ERP systems (IFS is preferred) and Proficiency in MS Office applications
• Strong verbal and written communication skills; Turkish language is must, and English is an advantage