Service Order Specialist - Louise Ave Shop - 2nd Shift -

Date Opened: Wednesday, November 05, 2025 12:00 AM
Close Date: Wednesday, November 12, 2025 12:00 AM
Department: General Services Department
Salary: $23.00 - $27.04 Commensurate with Experience

• Attracting and retaining a skilled and diverse workforce
• Valuing teamwork, openness, accountability, productivity, and employee development
• Providing all customers with courteous, responsive, accessible, and seamless quality services
• Taking initiative to identify, analyze, and solve problems
• Collaborating with stakeholders to make informed decisions

Join Our Award-Winning Fleet Management Team as a Service Order Specialist!

Are you detail-oriented, organized, and passionate about keeping operations running smoothly? The Fleet Management Division is looking for a Service Order Specialist to support our dynamic team at our Louise Avenue shop—a key shop in providing services to the citizens of Charlotte.

As a Service Order Specialist, you’ll be at the heart of our operations, ensuring that our technicians and customers stay connected and informed. You’ll play a vital role in:

• Coordinating service requests and acting as the go-to contact for customers and vendors

• Managing work orders, serving as first point of contact for our customers,

• Processing invoices and ensuring timely, accurate documentation

• Supporting shop personnel with a variety of administrative and technical tasks

• Generating reports that help drive performance and efficiency

This is more than just a desk job—you’ll be a key player in a collaborative, fast-paced environment where your contributions directly impact the success of our fleet operations.

Why Join Us?

• Be part of an award-winning team recognized for excellence in fleet management

• Work in a supportive, team-oriented environment where your ideas and input are valued

• Gain exposure to diverse responsibilities that build your skills and career potential

• Make a real difference by helping keep our city’s fleet running safely and efficiently

If you're ready to take the next step in your career and thrive in a role that blends customer service, technical coordination, and operational support—we’d love to hear from you!

• Act as the main point of contact between Fleet Management and customers for vehicle and equipment repairs, maintenance, and service.
• Prepare clear, accurate work orders by asking diagnostic questions to identify customer needs and recording the details in an electronic work order system.
• Identify and prioritize work orders requiring special attention, such as: high operational priority, expedited service, or repeat repairs.
• Answer phone calls and direct inquiries, including providing service status updates, dispatching towing, or roadside assistance, and coordinating external repairs with vendors.
• Process vendor invoices accurately, post repair charges to work orders, maintain purchase orders, and track outstanding invoices in the City’s financial system.
• Maintain vehicle key logs and track key assignments.
• Generate various reports and customer notifications as required.
• Keep the office environment organized and efficient.
• Perform additional duties as assigned.

• Basic understanding of mechanical and automotive systems.
• Strong communication and customer service skills, both verbal and written.
• Ability to reconcile invoices and payments within an electronic invoicing system.
• Proficiency in maintaining work records and generating reports in an electronic fleet management information system.
• Strong attention to detail and ability to follow oral and written instructions.
• Proficiency in math, data entry, and computer use.
• Strong conflict resolution skills and ability to collaborate with team members and other city departments.
• Ability to work independently with minimal supervision.
• Experience with Microsoft Office Suite, including Outlook, Word, and Excel.

• Knowledge of mechanical/automotive systems.
• Knowledge of office management and related systems.
• ASE Service Consultant Certification or the ability to obtain it within 12 months of hire.

• High school diploma or equivalent and three years of relevant experience, or an associate degree with one year of experience, or an equivalent combination of education and experience