Service Sales Coordinator

Job Responsibilities:

• Provide back office support to Service Sales Engineers with the following Task
• Preparing Service Quotation, AMC proposals with predefined formats
• Monitor Service Sales Enquiry on daily basis and maintain the records & follow ups.
• Service Order processing eg. Customer creation in system, credit approvals, Service Sales Report for job(transfer sheet) and submit to Service Coordinator for execution.
• Updating service enquiry & quotation records and updating on CRM against all Service Sales Engineers
• Maintaining enquiry, quotation, order status reports and updating on daily basis and reporting to management as required.
• Submit monthly KPI of enquiry response time( enquiry to quotation)
• Follow up for renewals of maintenance contracts directly with customers.
• Follow up of payments if necessary

Job Requirements:Experience & Knowledge:

• Should have good multitasking skills as coordinator.
• Excellent MS office ( Excel, Word & PPT) is required to carry out the job
• Good English writing skills( proposal making) to make comprehensive offers
• Technical Background

Preferred:

• Similar field with 2 to 5 years’ experience is an advantage

KPI's

• Daily Updates of Sales Quotes
• Weekly updates of Sales Engineer – Activity , Quotes and Orders
• Update of Database of Service business

Competencies:

• HVAC Service business back ground
• Good in MS Excel, Word & Power Point
• Good verbal and written communication skill in English
• Good inter-personal skills
• Good team player
• Analytical skills

Job Type: Full-time

Pay: From ₹15,000.00 per month

Work Location: In person