ServiceNow Scrum Master

Role description

Job Title: ServiceNow Scrum Master

Location: Tampa, FL

Role Summary

We are looking for a strong Scrum Master to drive Agile delivery for ServiceNow programs. This role will primarily own Scrum execution and team velocity, while also working closely with Lead BA and Technical Leads to ensure high-quality story definition, backlog readiness, and smooth sprint execution.

Key Responsibilities

Scrum Master (Primary Responsibility)

• Facilitate all Agile ceremonies: sprint planning, daily stand-ups, backlog grooming, sprint reviews, retrospectives
• Ensure consistent sprint execution with clear goals, commitments, and outcomes
• Track and improve team velocity, sprint predictability, and delivery efficiency
• Identify and remove impediments/blockers to keep the team moving
• Enforce Agile best practices while adapting to program needs (not textbook Agile, real-world Agile)
• Maintain visibility into sprint progress, risks, and dependencies

Backlog & Story Management (Secondary Responsibility)

• Work closely with Lead BA and Technical Leads to:
  • Refine and prioritize backlog
  • Ensure stories are well-defined, groomed, and ready for development
  • Validate acceptance criteria and dependencies
• Ensure Definition of Ready (DoR) and Definition of Done (DoD) are consistently followed
• Support breakdown of epics into actionable user stories

Delivery Coordination

• Align sprint execution with overall project timelines and milestones
• Coordinate across multiple teams/workstreams (BA, Dev, QA, stakeholders)
• Ensure smooth handoffs between design, development, and testing

Stakeholder Communication

• Provide clear sprint-level updates on progress, risks, and dependencies
• Support Project Manager / Program Manager with delivery insights
• Ensure transparency across stakeholders without overloading them

Required Experience

• 6–10+ years of experience in Agile delivery / Scrum Master roles
• Proven experience as a Scrum Master in ServiceNow implementation programs
• Strong understanding of:
  • Agile / Scrum framework
  • ServiceNow platform and delivery lifecycle
• Experience working closely with Business Analysts and Technical Leads
• Experience managing cross-functional Agile teams

Preferred Qualifications

• Certified Scrum Master (CSM / PSM or equivalent)
• ServiceNow CSA
• Experience with ServiceNow modules (ITSM, ITAM, CMDB, etc.)
• Familiarity with tools like Jira, Azure DevOps, or ServiceNow Agile module

Skills

Mandatory Skills : ServiceNow ITAM-SAM
Good to Have Skills : ServiceNow ITAM-HAM

Other details

Benefits/perks listed below may vary depending on the nature of your employment with LTIMindtree (“LTIM”):

Benefits and Perks:

• Comprehensive Medical Plan Covering Medical, Dental, Vision
• Short Term and Long-Term Disability Coverage
• 401(k) Plan with Company match
• Life Insurance
• Vacation Time, Sick Leave, Paid Holidays
• Paid Paternity and Maternity Leave

The range displayed on each job posting reflects the minimum and maximum salary target for the position across all US locations. Within the range, individual pay is determined by work location and job level and additional factors including job-related skills, experience, and relevant education or training. Depending on the position offered, other forms of compensation may be provided as part of overall compensation like an annual performance-based bonus, sales incentive pay and other forms of bonus or variable compensation.

Disclaimer: The compensation and benefits information provided herein is accurate as of the date of this posting.

LTIMindtree is an equal opportunity employer that is committed to diversity in the workplace. Our employment decisions are made without regard to race, color, creed, religion, sex (including pregnancy, childbirth or related medical conditions), gender identity or expression, national origin, ancestry, age, family-care status, veteran status, marital status, civil union status, domestic partnership status, military service, handicap or disability or history of handicap or disability, genetic information, atypical hereditary cellular or blood trait, union affiliation, affectional or sexual orientation or preference, or any other characteristic protected by applicable federal, state, or local law, except where such considerations are bona fide occupational qualifications permitted by law.

Benefits
Compensation range: $100,000.00 to $140,000.00 per year
About LTM
LTM is an AI-centric global technology services company and the Business Creativity partner to the world’s largest and most disruptive enterprises. We bring human insights and intelligent systems together to help clients create greater value at the intersection of technology and domain expertise. Our capabilities span integrated operations, transformation, and business AI — enabling new ways of working, new productivity paradigms, and new roads to value. Together with over 87,000 employees across 40 countries and our global network of partners, LTM — a Larsen & Toubro company — owns business outcomes for our clients, helping them not just outperform the market, but to Outcreate it. Please also note that neither LTM nor any of its authorized recruitment agencies/partners charge any candidate registration fee or any other fees from talent (candidates) towards appearing for an interview or securing employment/internship. Candidates shall be solely responsible for verifying the credentials of any agency/consultant that claims to be working with LTM for recruitment. Please note that anyone who relies on the representations made by fraudulent employment agencies does so at their own risk, and LTM disclaims any liability in case of loss or damage suffered as a consequence of the same. Recruitment Fraud Alert - https://www.ltimindtree.com/recruitment-fraud-alert/