Settlement & Chargeback Team Leader/Manager

Generic Responsibilities

• Coordinate between team members in fulfilment of the Settlement and Charge Back set plan.
• Assist the Head in ensuring the dissemination of policy & procedures and efficient & effective performance of responsibilities.
• Monitor a small group of employees with lower or same seniority.
• Ensure that officers & junior officers/ apprentice receive periodic training.
• Evaluate staff work and provide feedback through performance evaluation.
• Quarter sample review for RCSA compliance & report for incidents properly.
• Participate in providing periodical analytical reports/ presentation.

Key Responsibilities

Settlement and Reconciliation

• Approve settlement & reconciliation of all transactions related to Cards & Digital banking channels;
• Covered Card payment transactions from different channels (Branch Payment/ ATM Payment/Payment through Fawry/ Payment through Internet Banking/ Cards purchase & incomplete payment transactions).
• Electronic Transactions from different service providers (Tahweel switch tracking system/ NPC FTP/ Fawry FTP/ Internet Banking).
• Digital Banking Electronic transactions (Fawry bill Payment/ Fawry E-collection/Internet Banking Covered Card Payments/ E-wallet/ Company Payroll through Internet Banking).
• Approve settlement and reconciliation for On-Us and Off-Us Issuer/ acquirer transactions.
• Review and approve the settlement of other Banks’ cards with ADIB Covered Card in coordination with Remittances to execute transaction through ACH / Swift as per the SLA.
• Manage the settlement relationship between ADIB, Master Card & Visa for different transactions (i.e. pending purchases against available balances, covered card rejected transactions, disputes & surplus entries…etc).
• Monitor Covered Card rejected transactions and direct the required reprocessing.
• Review and approve entries for (Visa Cards Acquirer Settlement - Acquirer & Issuer - Covered Cards issuer Settlement (master) / Covered Card adjusting entries GLs - Post reconciliation entries (differences).
• Review and report FX transactions to Treasury.
• Ensure monthly EBC invoices review.
• Cooperate with Compliance & Governance regarding the international transactions report.
• Support Collection – Consumer Risk by manual processing of monthly Covered Card waiving, delinquent and Written off customers.

Chargeback

• Review charge back requests received from Branches & Digital Banking services (Fawry Utility Bill Payment – Ewallet Cash in & out – Ewallet transfers).
• Ensure handling chargeback cases related to ADIB customers & cases received from Other Banks.
• Monitor chargeback suspense account.
• Investigate the received chargeback cases and assign the proper reason code in accordance with MasterCard regulation to avoid penalties and assure abidance with the predetermined timeframe.
• Ensure applying MasterCard / VISA regulations updates to avoid noncompliance penalties.
• Manage the relation with MasterCard regarding chargeback transactions to ensure receiving the response within time line as per MasterCard regulations to avoid losses.
• Supervise & ensure proper control of unit reporting process and ensure downloading the daily and monthly-related reports.
• Supervise & ensure efficient regulatory compliance by monitoring and control the processes to avoid any breach and possible penalties.
• Oversee handling the related UAT testing and review the results to ensure correct implementation.
• Ensure proper handling & resolving complaints in cooperation with Consumer Rights Protection – Compliance & Governance – in accordance with the policies and procedures and identified SLA.
• And any other assigned Tasks.

Minimum Qualifications

Bachelor degree

Master degree is preferable

Minimum Experience:

• TL: 6-8 years of relevant experience.
• Manager: 8+ years of relevant experience in similar role.

Job-Specific Knowledge & Skills:

• Strong knowledge of Bank functions, responsibilities & processes.
• Excellent analytical skills.
• Excellent command of MS Office (Word, Excel, Power Point).