Shared Services Coordinator

• Analyzes projects and determines necessary labor hours, balancing timely project completion, customer satisfaction, and company budget
• Assesses each project and distance between client locations; determines the most efficient route for each technician each day and assigns route
• Generates a daily manifest for each service technician by identifying and coordinating optimally efficient driving routes for projects
• Makes adjustments to scheduled routes as needed to address urgent situations; communicates changes to service technicians
• Coordinates communications among management, sales staff, the customer service team, service technicians, and customers
• Communicates client needs to service technicians so they can ensure appropriate tools, equipment, etc. are prepared
• Generates and disseminates project itineraries, including staffing schedules, plotted routes, and other project logistics
• Acts as primary scheduler for servicing appointments, fielding inbound calls and coordinating outbound communications to all involved parties; ensures that client is informed and prepared with appropriate expectations
• Monitors any inbound shipments and maintains the scheduled target dates for all customers
• Acknowledges all open purchase orders within the prescribed time per department protocols
• Reviews and processes vendor acknowledgments and makes adjustments as needed
• Coordinates follow up with all parties to ensure servicing is complete and punch list items are appropriately entered
• Processes orders according to company standards to ensure a smooth transition to the billing process
• Maintains customer confidence and protects operations by keeping information confidential
• Maintains a safe and clean working environment by complying with policies, procedures, and regulations
• Other duties as assigned

4. MINIMUM QUALIFICATIONS & SKILLS

Education, Certifications and /or Licenses:

• High school diploma or equivalent

Experience:

• 3 years’ experience in a customer service role
• 1 year’s experience in a logistics coordination or manifest generation role preferred
• 1 year’s experience creating staffing schedules preferred
• Experience in commercial furniture industry a plus
Experience with ECI DDMS+ software a plus

Knowledge/Skills:

• Knowledge of the general DMV area
• Ability to adapt quickly to evolving situations
• Ability to work effectively in a fast-paced environment
• Possesses good judgement and effectively applies it
• Possesses strong organizational skills and attention to detail
• Possesses practical math skills for basic business applications
• Proficiency with PCs and basic computer software, including MS Office Suite
• Possesses consistent access to reliable transportation that can accommodate assigned work schedule
• Ability to pass company drug and background check screenings
• Ability to adhere to all company safety policies
• Excellent presentation, listening, verbal, and written communication skills
• Ability to work independently or collaboratively within a team; willingness to roll up sleeves and help the team
• Ability to manage and organize time to meet objectives and deadlines
• Lives and leads by TSRC values and serves as an example of the best we want to see in our team
• Ability to interact professionally with customers, vendor partners, and fellow employees
• Motivation to learn, grow, self-direct, and be proactive
• Demonstrates honesty, integrity, conscientiousness, reliability, and responsiveness – cares about doing the right thing, not the easy thing
• Possesses a positive attitude and sense of humor
Possesses an innovative mindset – demonstrates flexibility and problem-solving skills when met with challenges

5. PHYSICAL DEMANDS

The physical demands described here are representative of those that must be met by an associate to successfully perform the essential functions of this job.

While performing the duties of this job, the associate may be required to do the following:

• Perform activities such as balance, bend/stoop, crouch, kneel, push/pull, reach, or squat
• Move self in different positions to accomplish tasks in various environments
• Remain in a stationary position, often standing or sitting for prolonged periods
• Move about to accomplish tasks or move from one worksite to another
• Adjust or move objects up to 25 pounds in any direction
• Communicate with others to exchange information
• Repeat motions that may include the wrists, hands, or fingers
• Assess the accuracy, neatness, and thoroughness of work

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

6. WORKING CONDITIONS AND ENVIRONMENT

This position primarily works in an indoor office environment. The noise level in the work environment is usually low to moderate.

7. COMPENSATION

• Wage range: $50,000 - $55,000 per year, paid on a biweekly basis
• Medical, dental, and vision insurance available for single or family coverage for full-time employees
• Employer-paid disability, AD&D, and life insurances coverage
• Additional insurance and savings account opportunities
• 401(k) plans with company match for qualifying employees
• Paid time off and holidays

About the Company

TSRC, Inc. (The Supply Room Companies, Inc.) is a business-to-business distributor of office supplies, furniture, coffee and breakroom products, janitorial and cleaning supplies, promotional products, and technology solutions to customers seeking customized workplace solutions and personalized service. We are the largest independent office supply dealer in the Mid-Atlantic region, and have locations in Colorado, Delaware, Maryland, Virginia, and Wyoming. A family-owned and -operated company since 1951, TSRC, Inc. is dedicated to supporting our team members and the communities in which we serve.

TSRC, Inc. is an equal-opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, age, gender identity, national origin, disability, or veteran status.

If you are a qualified individual with a disability or are a disabled veteran, you have the right to request an accommodation if you are unable, or limited in your ability, to use or access our online application system. To request accommodation, please contact Human Resources at (804) 412-1200.

TSRC, Inc. maintains a drug-free workplace.