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Shift Manager
TitleShift ManagerApply beforeApr 09, 2026CityLahoreResponsibilities
- Ensure a high level of customer service and customer satisfaction at all times.
- Handle customer complaints and queries professionally and resolve issues promptly.
- Ensure staff follow customer service standards and maintain a welcoming store environment.
- Drive daily sales targets and support the team in achieving store KPIs.
- Motivate and guide sales staff to upsell and cross-sell products.
- Monitor sales performance during the shift and implement quick actions to boost sales when needed.
- Assign tasks and ensure staff productivity and discipline.
- Provide on-the-job coaching to improve product knowledge and sales skills.
- Ensure staff follow company policies, grooming standards, and operational procedures.
- Monitor stock availability on the sales floor and ensure timely replenishment.
- Assist in stock receiving, tagging, and stock transfers.
- Ensure accurate stock handling and loss prevention practices.
- Ensure the store maintains brand visual merchandising standards.
- Arrange displays for Western and Eastern apparel collections according to seasonal trends and promotions.
- Supervise POS transactions including sales, returns, and exchanges.
- Ensure accurate cash handling and billing procedures.
- Ensure the store is clean, organized, and well-maintained.
- Assist the Store Manager in opening and closing procedures when required.
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Ensure compliance with company policies and security procedures
- Min. Bachelor’s degree in Business Administration, Retail Management, or related field
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2–4 years of experience in fashion retail or apparel sales, with supervisory experience preferred.
- Excellent Salary
- Medical Insurance
- Annual Leaves
- Provident Fund
- Sick Leaves
- Casual Leaves
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