Shipping Agent-Doer

Deliver Superior Customer Experience

• Ensure each document is handled within the agreed timeline
• Ensure each document is handled with care with zero defects and achieves the require quality level
• Meet vessel cut off’s and other deadlines
• Understand the processes by country/Account and deliver expectations
• To meet and exceed Productivity targets.
• Correspondence with customers for any queries, clarifications and amendments
• Providing accurate, detailed and complete information “the first time and every time” • Communicate with internal and external customers constructively and in the most professional manner, thereby instilling confidence in the customers
• To be able to identify gaps and work with team leader to improve processes and enable efficiency gains Meets/Exceed Customer Satisfaction Survey Targets
• Flexible to work in shifts.

New Migrations/Organization Changes

• Work closely with Team Leaders to ensure process migrations/ organization changes are properly executed.

• Ensure successful implementation of migrations / changes as per plan / guidelines/frameworks provided.

• degree /Diploma in Exports/Imports Management.

• Meet/Exceed new migration targets/expectations.

• Continuous improvement and low cost provider.

• Identify areas for improvement in service delivery ( data quality / productivity / customer requirements).

• Proactive analysis of operational steps to identify waste with supporting data and benefits.

• Implements signed off changes assisting in actual benefits.

• 2 years of experience in Shipping, Logistics ,freight forwarding documentation.