Job Purpose:
To up sell a variety of Shisha products to the clients within the Restaurant in a happy, fun, positive and friendly manner, the main responsibility is to be knowledgeable about your product promote and sell Shisha to maximize sales.
Key Result Areas:
Performance Indicators:
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To be punctual with an exceptional appearance in full uniform and appropriate footwear.
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Regard all guests with a smile, happy, friendly, and professional attitude.
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Ensure a clean, safe, and well-maintained restaurant area.
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Ensure a clean, safe, and well-maintained workstation.
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To ensure a timely and safe delivery of product from sale.
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Work closely, assist and communicate with the waiters and floor staff listening and understanding instructions paying attention to what is happening around you.
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Promote and sell Shisha products for maximum sales.
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Must be available to answer questions, queries effectively, ensuring the client’s needs are met throughout the whole of their visit.
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Seeking guidance from floor staff and supervisors for complaints and issues when necessary.
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Understand the infirmary procedures and assist anyone in need of medical attention.
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Must be energetic and fun, willing to approach, engage and sell to clients.
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Provide exceptional customer service, a great work attitude and professional service to ensure clients overall experience.
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Report any breakage to the supervisor.
Specifications (Qualifications, Experience, and Skills):
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Minimum high school academic.
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Experience minimum 1-year similar position.
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Good talent, good appearance, good presentation, Smile.
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You must have an aptitude for life, fun and confident and a great work ethic.
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A good understanding of sales and the confidence to up sell.
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A good team player but self-motivated and integrity in dealing with others incorporating great customer service.
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Willingness to always improve and learn new skills and be client focused.