Shop Supervisor

Supervision

• Supervise day-to-day shop operations, ensuring efficient workflow and smooth service.
• Assign tasks and schedules to staff (counter staff, ).
• Monitor cake production and decorating standards to maintain product quality and consistency.
• Ensure proper shop opening and closing procedures are followed.

Customer Service

• Greet and assist customers, ensuring excellent service at all times.
• Handle customer inquiries, complaints, and special requests professionally.
• Ensure timely and accurate order processing (walk-ins, online, phone).

Staff Management

• Train, guide, and motivate team members to perform effectively.
• Monitor staff performance and provide feedback to improve productivity and customer service.
• Ensure staff comply with health, safety, and hygiene standards.

Inventory & Stock Control

• Monitor and manage inventory of raw materials, packaging, and display items.
• Coordinate with suppliers for timely ordering and replenishment.
• Minimize wastage by monitoring production and sales trends.

Sales & Reporting

• Assist in achieving monthly sales targets by promoting products and upselling.
• Track daily sales, prepare reports, and share with management.
• Support marketing promotions, seasonal campaigns, and new product launches.

Health, Safety & Cleanliness

• Ensure compliance with food safety and hygiene standards
• Maintain cleanliness of the shop, display counters, and storage areas.
• Conduct regular checks to ensure equipment is clean and in good working condition.

Qualifications & Skills:

• Proven experience in food retail, bakery, or cake shop supervision.
• Strong leadership and team management skills.
• Excellent customer service and communication skills.
• Knowledge of food safety and hygiene standards.
• Basic knowledge of cake production, decoration, and bakery operations (preferred).
• Computer skills for POS systems, reporting, and order management.
• Ability to work under pressure, multitask, and solve problems effectively.

Work Conditions:

• Flexible to work shifts, weekends, and holidays.

Job Types: Full-time, Permanent