Shopify Customer Support (E-commerce) — EST Shift — Gulberg

Customer Support Representatives (E-commerce Experience Must) — Gulberg (Onsite)

Location: Gulberg (on-site)

Morning, Evening, Night

Open Positions: 3

Compensation: Competitive salary

About the Role

We are hiring Customer Support Executives to deliver high-quality service for B2B e-commerce clients. You will handle inbound calls, emails, and other support channels, follow clear SOPs, and help improve customer satisfaction and retention.

Key Responsibilities

• Respond to customer inquiries via chat and email with accuracy and empathy
• Troubleshoot order, billing, and product issues using internal tools and SOPs
• Maintain response time, quality, and CSAT targets (KPIs)
• Document interactions, escalate issues appropriately, and suggest process improvements

Requirements

• Fluent English (spoken and written) with minimal to no errors; this is a must
• Background in Customer Service is a must and in e-commerce is a must
• Experience in technical support (Bonus)
• Reliability, attention to detail, and a problem-solving mindset

Training, Quality, and KPIs

• New hires complete a paid training program (6 days per week)
• You must meet defined quality standards and KPIs within 30 days of training; failure to do so may result in backfilling the role
• End-of-training assessment:
• If you do not pass, you will receive 3 additional days of training and a re-test
• Failure of the second test means you will not be hired

How to Apply

Send your resume to zishaan.khaan00@gmail.com with the subject line:

Application — Customer Support Representatives (E-commerce Experience Must) — Gulberg (Onsite)

Optional: create a loom video/include a short paragraph (4–5 sentences) describing a time you turned an unhappy customer into a satisfied one.

Job Type: Full-time

Pay: Rs55,000.00 - Rs65,000.00 per month

Work Location: In person