Shuttle Dispatcher / Customer Service Representative

Shuttle Dispatcher / Customer Service Representative

Whidbey SeaTac Shuttle & Charter

About Us

Established in 2003, Whidbey SeaTac Shuttle & Charter is a locally owned and operated transportation company dedicated to safety, reliability, and exceptional customer service. In addition to our scheduled airport shuttle services, we specialize in private charters, including weddings, sporting events, wine and ale tours, and executive transportation.

As an equal opportunity employer, we provide a drug-free, smoke-free working environment that fosters a positive workplace culture and encourages professional growth for our team members. We believe that taking care of our employees translates into superior service for our customers.

Position Overview

We are seeking a highly organized and customer-focused Shuttle Dispatcher to join our dynamic team. This role is responsible for managing shuttle operations, assisting drivers, and ensuring excellent communication with passengers. The ideal candidate is detail-oriented, thrives in a fast-paced environment, and has exceptional problem-solving skills.

Key Responsibilities

• Professionally communicate with drivers and passengers, ensuring smooth operations
• Efficiently receive, prioritize, and dispatch calls to drivers and customers
• Create, update, and manage records and reservations for passengers, drivers, and shuttles
• Maintain real-time coordination of shuttle schedules and logistics
• Provide top-tier customer service, addressing inquiries and resolving concerns
• Support drivers in navigating routes and handling unexpected situations
• Perform other administrative tasks as needed

Qualifications & Skills

• Ability to pass a federally mandated DOT drug screening and background check
• High school diploma or equivalent (preferred)
• Prior experience in transportation dispatch, logistics, or customer service
• Strong verbal and written communication skills with a positive, professional attitude
• Ability to multitask effectively and problem-solve in a fast-paced environment
• Knowledge of Microsoft Office Suite, especially Excel for record-keeping and scheduling
• Exceptional over-the-phone customer service skills

Join Whidbey SeaTac Shuttle & Charter and be part of a team that values safety, service, and reliability. We offer a supportive work environment with opportunities for growth and professional development.

Apply Today!

Job Types: Full-time, Part-time

Pay: From $17.13 per hour

Expected hours: 16 – 40 per week

Benefits:

• 401(k)
• Paid time off

Work Location: In person