SME's Relationship Manager - Heliopolis

About Us

Tasaheel is one of Egypt’s leading microfinance institutions, committed to empowering individuals and communities through accessible and responsible financial solutions. Since our establishment, we have played a pivotal role in expanding financial inclusion by offering tailored lending products that support small to medium-sized businesses across the country.

Driven by a mission to unlock economic opportunities for underserved populations, Tasaheel provides fast, reliable, and transparent financing options that enable entrepreneurs—particularly women and youth—to grow their businesses, improve their livelihoods, and contribute to sustainable local development.

With a wide network of branches spanning urban and rural Egypt, we combine deep market knowledge with cutting-edge technology to deliver high-impact services with efficiency and care. Our team is dedicated to building long-term relationships with our clients based on trust, accountability, and mutual growth.

Overview

The SMEs Relationship Manager will take charge of overseeing and expanding a portfolio of small and medium-sized enterprise (SME) clients. Your role will involve ensuring that all their financial requirements, such as deposits, transactions, trade finance, and borrowing, are adequately addressed, while fostering robust, long-lasting relationships that aid in the company’s growth and success.

What You´ll Do

• Understand client needs and develop tailored solutions to address them effectively.
• Manage and grow a portfolio of SME customers while ensuring high levels of satisfaction and retention.
• Identify key decision-makers within client organizations to strengthen relationships.
• Resolve customer concerns or complaints promptly and professionally.
• Identify upselling and cross-selling opportunities and coordinate with the relevant teams.
• Ensure high-quality customer service, sales processes, and client engagement standards.
• Actively approach and acquire potential clients to grow the portfolio.
• Maintain strong knowledge of market trends and competitor offerings.
• Collaborate with internal teams to deliver seamless customer experiences.
  
  

What Makes You a Good Fit

• Bachelor's degree in business, Finance, Economics, or a related field is preferred.
• 1 to 3 years of experience in the banking sector, preferably in SME or business banking.
• Proven experience in planning and implementing sales or relationship strategies.
• Strong interpersonal, communication, and negotiation skills.
• Customer-centric mindset with strong problem-solving abilities.
• Ability to work both independently and collaboratively in a fast-paced environment
  
  

At Tasaheel, we believe that access to finance is not just a service—it’s a catalyst for transformation.