SNF/LTC - Private-Pay Billing Specialist

Job Responsibilities:

• Performs collection efforts on all outstanding balances designated as a private pay balance in the clients' accounts receivable system.
• Identifies issues related to census correction, cash application postings, and adjustment activity.
• Reviews and creates refund and write off adjustment batches.
• Generates and creates billing statements per established timeline identified by the client.
• Responds to resident billing inquiries including but not limited to phone calls, email interaction, and mailed requests.
• Follows all established Richter Policy and Procedures.
• Documents in clients billing system collection activity and efforts for resolution.
• Reviews delinquent accounts and generates collection letters or manual statements.
• Performs resident account analysis for validation of accurate balance.
• Escalates issues preventing collections of balances due to client representative and management staff.
• Participates in Private Pay AR calls as deemed necessary by management staff.
• Participates in daily team huddles and individual touchpoints with management staff as designated.
• Performs other duties as assigned.

Qualifications:

• High School Diploma required, College degree preferred
• Minimum two years of billing and collections experience, post-acute care preferred
• Knowledgeable of Medicare and Medicaid requirements, procedures, as well as laws, regulations, and guidelines that pertain to healthcare providers
• Ability to tactfully approach team members, other staff, residents of client facilities, family members, visitors, government agencies, and the general public
• Proficient organizational and follow up skills
• Strong critical thinking skills
• Point Click Care experience preferred
• Experience working within CRM and EHR software preferred but not required

Requirements:

• Must be able to remain in a stationary position for long periods of time, including neck rotation and sitting for long periods of time.
• Constantly operates a computer and other office productivity machinery.
• The ability to communicate information and ideas so others will understand. Must be able to exchange accurate information in these situations.