SOC Analyst L1

Description

Company Overview:

When it comes to IT solution providers, there are a lot of choices. But when it comes to providers with innovative and differentiating end-to-end service offerings, there’s really only one: Zones – First Choice for IT.TM

Zones is a Global Solution Provider of end-to-end IT solutions with an unmatched supply chain. Positioned to be the IT partner you need, Zones, a Minority Business Enterprise (MBE) in business for over 35 years, specializes in Digital Workplace, Cloud & Data Center, Networking, Security, and Managed/Professional/Staffing services. Operating in more than 120 countries, leveraging a robust portfolio, and utilizing the highest certification levels from key partners, including Microsoft, Apple, Cisco, Lenovo, Adobe, and more, Zones has mastered the science of building digital infrastructures that change the way business does business ensuring whatever they need, they can Consider IT Done. Follow Zones, LLC on Twitter @Zones, and LinkedIn and Facebook.

Position Overview:

The SOC Analyst L1 is responsible for monitoring, investigating, and responding to security incidents to protect customer IT environments from cyber threats. This role conducts technical analysis, threat and vulnerability assessments, and root cause investigations to identify impacts and implement effective remediation measures. The position supports incident response activities by collecting and validating evidence, coordinating issue resolution, and ensuring adherence to established processes and service level agreements. Working closely with internal teams and customers, the analyst provides exceptional service while driving continuous security improvements. The role also involves mentoring team members, documenting knowledge, and preparing technical reports to support operational and strategic security initiatives.

What you’ll do as the SOC Analyst L1:

Employees employed in the role of SOC Analyst L1 shall be required to apply their independent minds and demonstrate intellectual abilities in their decision-making.

The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.

• Troubleshoot incidents, identify root cause, fix and document problems, and implement preventive measures.
• Conduct technical analysis on impacted systems to determine impact, scope, and recovery from active and potential cyber incidents
• Monitor threats to an customer IT infrastructure
• Utilize and adhere to defined workflow and processes driving the response and mitigation efforts
• Collect relevant artifacts in support of incident response activities and validate findings reported
• Assess security systems and measures for weaknesses and possible improvements.
• Conduct threat and vulnerability analysis
• Enforce a high-quality customer service culture, where every client feels like the one and only
• Share and document your knowledge with teammates and guide them in the resolution of complex technical problems
• Ability to work independently and provide guidance to new staff on the team
• Ensure accurate and timely resolution of all assigned issues, confirming to a strict SLA
• Experience coordinating resolution of L1/L2 support issues, and escalations as required
• Design and prepare technical reports, charts, and graphs to record results.

What you will bring to the team:

• Bachelor’s degree in Computer Science, or equivalent in work experience.
• Minimum 2-3 years experience in the field of cyber security
• Must have strong communications skills (verbal & written) including the ability to communicate with all levels
• Team player and collaborator, self motivated and demonstrated continuous learning
• Solid understanding of networking, malware analysis, incident response, and cyber etiquette.
• Understanding of Networking (including the OSI Model, TCP/IP, DNS, HTTP, SMTP), System Administration, and Security Architecture
• Microsoft Office 365, Azure, Windows Active Directory, Windows Server, Windows 10 OS, PowerShell
• Experience with cloud and hybrid infrastructures, broad experience with Microsoft 365 Security, Azure Security

Nice to Have:

• Certifications in Microsoft security stack, Sentinel, Defender, CrowdStrike, Sentinel One, other EDR, Cisco, Palo Alto, Juniper, Linux technologies, SC-200, AZ-500 preferred
• Experience with ticketing systems such as Service-Now, Zendesk, Jira, Freshdesk, etc.
• Ability to work independently in a fast-paced environment where technology and customers' requirements can change regularly.

Zones offers a comprehensive Benefits package

At Zones, we are committed to fostering an inclusive and diverse workplace where every team member is valued and supported. We offer life insurance, optional health insurance, EOBI, and a voluntary pension scheme in line with Company policy. Employees also enjoy additional perks such as Complimentary meals, and access to our in-house gym.

We take pride in being an equal opportunity employer and remain dedicated to maintaining a workplace free from discrimination of any kind. If you are passionate about driving innovation in IT, sales, engineering, or operations, Zones provides a dynamic and collaborative environment to help you grow your career.

All qualified applicants will receive consideration for employment and will not be discriminated against on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, disability, protected veteran status, age, genetic information, or pregnancy.

Job timings: This is a shift position, you will need to be flexible to work 1st, 2nd, or 3rd shift.