Social Media and Audience Development Manager

POSITION SUMMARY

The Social Media and Audience Development Manager leads digital engagement and audience growth efforts for OKCPHIL. This role is responsible for developing and executing content and marketing strategies that expand reach, deepen patron relationships, and drive ticket sales. The role supports community engagement initiatives that increase awareness of OKCPHIL programs and provides front-line interaction with patrons, enhancing their experience.

DUTIES AND RESPONSIBILITIES

Social Media & Digital Content

• Develop and manage a strategic social media content calendar aligned with organizational goals and brand voice
• Create and produce platform-native content, including photography, videography, and short-form video optimized for social channels
• Grow audience engagement and followers through consistent content, active community management, and trend awareness
• Monitor platform trends and performance analytics, adapting strategies to improve reach and engagement
• Execute targeted email marketing campaigns, including segmented and personalized communications
• Build partnerships with artists, community leaders, and digital creators to expand audience reach

Marketing

• Plan and coordinate public appearances and speaking engagements with community and media partners
• Develop and maintain relationships with community organizations to drive group and individual ticket sales
• Support integrated marketing campaigns for concerts, education programs, and special events

Patron Services

• Provide high-quality patron support across phone, digital, and in-person channels, including ticketing and subscriptions
• Assist with box office operations and audience engagement at concerts and events
• Support patron communications, renewals, and data accuracy within ticketing and CRM systems
• Demonstrate professionalism and a service-oriented approach in all interactions
• Other duties as assigned

EDUCATION AND EXPERIENCE

• Bachelor’s degree in marketing, communications, or related field preferred
• 3–5 years of experience in digital marketing, social media, or communications
• Proven ability to grow engagement and execute effective digital campaigns
• Strong storytelling skills with an eye for visual content and brand consistency
• Experience with social media platforms, analytics tools, and email marketing systems
• Proficiency in Microsoft Office and content creation tools; Adobe Creative Suite preferred
• Strong organizational, communication, and collaborative skills
• Ability to learn new systems quickly; customer service experience preferred

PHYSICAL DEMANDS

• Sit and stand for extended periods, and walk, bend, and reach to access files/storage and office equipment
• Using a computer while sitting for extended periods is common
• Ability to communicate orally with patrons, vendors, management, and coworkers
• Regular use of phone and email for communication
• Hearing and vision correctable to within normal ranges for normal conversations, receiving ordinary information, and preparing or inspecting documents
• No heavy lifting is expected, though occasional exertion of about 20 lbs. of force (e.g., picking up and carrying binders and laptops) may be required
• Manual dexterity is required to use common office equipment (e.g., computers, mobile devices, calculators, copiers, scanners)

EEO STATEMENT

The Oklahoma City Philharmonic is committed to the principle of equal employment opportunity for all. All employment decisions are based on business needs, job requirements and individual qualifications.

The Oklahoma City Philharmonic, in compliance with all applicable federal, state, and local laws and regulations, does not believe in nor discriminate on the basis of: race; color; national, social or ethnic origin; age; religion or belief; gender; sexual orientation; gender identity; marital, civil union, domestic partner or family status; disability; genetic information; Veteran status; or any other characteristic protected by state, federal, or local law in any of its policies, practices, or procedures.

We expect and require the cooperation of all employees in maintaining a discrimination and harassment-free workplace.

Job Type: Full-time

Pay: $55,000.00 - $65,000.00 per year

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Employee assistance program
• Employee discount
• Flexible spending account
• Health insurance
• Health savings account
• Life insurance
• Paid time off
• Parental leave
• Vision insurance

Ability to Relocate:

• Oklahoma City, OK 73102: Relocate before starting work (Required)

Work Location: In person