Social media cum E-commerce Executive

Job Summary

We are looking for a proactive and organized Social Media & E-commerce Executive to manage our online customer interactions and e-commerce operations. The ideal candidate will handle customer enquiries from social media and online stores, manage product listings, coordinate orders, and ensure a smooth online shopping experience.

Key Responsibilities

• Respond to customer messages and enquiries on social media and e-commerce platforms promptly and professionally
• Manage online product listings — add new products, update prices, and maintain stock details
• Process and track online orders, returns, and replacements
• Coordinate with dispatch, accounts, and product teams to ensure timely delivery and accurate order processing
• Share enquiry and order reports regularly with management
• Handle basic content posting or product updates on social media pages
• Monitor online reviews, feedback, and respond appropriately
• Maintain a positive and helpful brand image across all digital channels

Requirements

• Bachelor’s degree or diploma in any field
• 1–3 years of experience in e-commerce operations, customer support, or social media management
• Good written and verbal communication skills
• Familiarity with e-commerce platforms (Shopify, WooCommerce, Amazon, Flipkart, etc.)
• Basic understanding of social media tools (Meta Business Suite, Instagram, etc.)
• Strong coordination and multitasking abilities

Job Type: Full-time

Pay: ₹15,000.00 - ₹25,000.00 per month

Work Location: In person