Social Media Moderation Specialist

Headquartered in Colorado Springs, Colorado, Focus on the Family has nearly 700 employees who work to achieve the mission of enriching the lives of families, engaging the culture, advocating for life and spreading the Gospel of Jesus Christ. The work is meaningful, the culture is rewarding, and the purpose is eternal.

The Social Media Moderation Specialist position exists to maintain, cultivate, and assist Relationship Services in responding to and engaging with Focus on the Family’s social media audience. This position will use social media response expertise to guide Relationship Services on best response practices for all social media platforms and will procure social media content calendars from content producers, assisting in the development of social media response strategies, and providing quality assurance of responses. This position will stay current on best response practices in social media and assist Relationship Services Management with trending research and response development across Focus on the Family’s social media channels.

Essential Duties/Responsibilities:

• Is responsible for procuring and reviewing content schedules from stakeholders and crafting responses for upcoming media initiatives
• Assists in the monitoring of incoming social media engagement requiring response, reassigning to the appropriate response team, as necessary
• Provides guidance to the social media response team when crafting non-standardized and/or difficult responses
• Works closely with the Training Support Team to develop training and refreshers for the social media response team
• Collaborates with the Process Team to create procedures for dynamic social media responses
• Participates in on-going training and education around social media best response practices
• Monitors social media responses to ensure the social media response team is generating engagement in the various social media channels
• Determines appropriate response metrics that aligns with industry standards and measures the social media response team’s duties against such metrics
• Ensures the social media response team is meeting desired response outcomes as identified by the social media team
• Establishes quality assurance measures for the social media response team and evaluates the social media team’s individual responses; Provides feedback that aligns with established quality assurance measures

Other Duties/Responsibilities:

• Must be available outside normal business hours to moderate and respond to messages on Focus on the Family’s various social media channels
• May have the option to work from home on department-designated hybrid days
• Performs other duties as assigned

Working Environment/Physical Requirements:
Office Environment

JOB QUALIFICATIONS/REQUIREMENTS:Character/Spiritual:
Exemplifies Ephesians 5:1-2, “Therefore be imitators of God as dear children and walk in love, as Christ also has loved us and given Himself for us...”

Pursues the Great Commission given by Jesus Christ in Matthew 28:19-20, “Go therefore and make disciples of all the nations, baptizing them in the name of the Father and of the Son and of the Holy Spirit, teaching them to observe all things that I have commanded you; and lo, I am with you always, even to the end of the age.”

Is a consistent witness for Jesus Christ; maintains a courteous, Christ-like attitude in dealing with people within and outside of Focus; adheres to the Standard of Moral Conduct and Statement of Faith; upholds Focus on the Family's ministry in prayer

Prays personally for Focus on the Family’s staff and constituents and may occasionally lead in a public prayer

Engages in Christian ministry

Demonstrates behaviors aligned with FOF core values

Personal Characteristics:

• Detail-oriented with strong organization skills
• Cognizant of the creative, human, and analytical dimensions of social media
• Motivated to learn quickly and execute efficiently
• Responsible, innovative, professional, and full of integrity
• Respectful of our roles, talents, and differences
• Strong communicator

Knowledge/Experience:

• 2-4 years of experience in social media engagement and response
• Knowledge of Microsoft Excel
• Knowledge of popular social media platforms and content
• Knowledge and experience with social media responses

Skills, Abilities and Special Talents/Gifts:

• Writing skills, especially those used in social media dialogue
• Clear and effective writing and editing skills
• Strong organizational skills
• Strong computer skills
• Ability to handle organizing, executing, and analyzing multiple marketing activities and social media campaigns at once in a deadline-driven environment
• Ability to acquire new technical knowledge with ease
• Ability to work well in a team, to shine as an individual, and to maintain a sense of humor
• Ability to analyze data based on logical thought processes
• Ability to think creatively
• Ability to resolve conflicts in a professional and Christ-like manner

Pay Range: $24.00 to $27.50/hr

Application Materials Required: Cover Letter, Resume/CV

• Colorado Residents: In any materials you submit, you may redact or remove any age-identifying information such as age, date of birth, or dates of school attendance or graduation. You will not be penalized for redacting or removing this information.

Application Materials Instructions: Please identify the job specific minimum qualifications you possess in your cover letter and be sure your resume includes any and all relevant experience to be accurately assessed against the qualifications listed in the posting. To apply, please submit the following application materials to this posting. 1. A current resume. 2. A cover letter that specifically addresses the job requirements and outlines qualifications.

Focus on the Family puts a high value on our team members and offers a unique benefit package.

Employees scheduled for 20 hours or more per week are eligible for:

• Norton LifeLock ID Theft Coverage
• Legal Shield/ID Shield Coverage
• AFLAC
• 403B Retirement Plan
• Vacation Time & Vacation Payout
• Sick Time
• Holidays
• Service Awards
• Community Service Days
• Bookstore Discount
• Fitness Center

Employees scheduled for 30 hours or more per week are eligible for all the above and:

• Medical Plan
• Dental Plan
• Vision Plan
• Life Insurance
• Disability Insurance
• Flexible Spending Accounts
• EAP (Employee Assistance Program)
• Tuition Reimbursement
• Warehouse Membership Reimbursement

Note: This is a summary and should not be construed as future promises to continue to provide benefits as outlined above. For complete and definitive language, refer to the governing plan documents.

• Temporary employees are not eligible for benefits, except for:
• Sick Time
• Bookstore Discount
• Fitness Center

Tentative Search Timeline:

• Priority will be given to applications submitted by October 9, 2025. However, this posting will remain open until filled.
• The potential employee start date is October 16, 2025.

Posting date: September 16, 2025
Unposting date: ongoing until filled
Posting contact email: job@fotf.org

Helping Families Thrive in Christ! Focus on the Family is a 501c3 Christian Non-Profit Ministry.