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SOCIAL MEDIA SPECIALIST - 0326

Salary
$49,500.00 - $69,300.00 Annually
Location
206 S. Main Street (City Hall) - Greenville, SC
Job Type
Full Time
Job Number
01486
Department
COMMUNICATIONS & ENGAGEMENT
Division
COMMUNICATIONS & ENGAGEMENT
Opening Date
03/09/2026
FLSA
Exempt

Brief Description

Job Summary

Under general direction and in compliance with standard operating procedures and policies, assists in designing and implementing the City of Greenville’s digital communication strategy through social media platforms. Engages audiences through established channels and identifies emerging opportunities for communication and collaboration. Schedules, creates, edits, and maintains videos, photos, graphics, and written content to support digital media, public information, and outreach functions. Provides analysis on digital media performance and engagement and makes recommendations for improvement. Collaborates with department/division personnel who maintain social media accounts to ensure brand consistency. Applies a significant degree of initiative and creative storytelling across all mediums.



Job Duties

Essential Functions

Essential Functions
% of Time

  • Maintain Digital Media Platforms: Maintain social media platforms for the City of Greenville (e.g. Facebook, X, Instagram, LinkedIn). Ensure the digital media presence and content promote City Council priorities, increase public awareness, and enhance community confidence and trust. Maintain content calendars for social media channels and assignment files for videography and photography projects. Organize photo and video assets by creating shareable folders that are labelled and searchable to create a photo and video archive for future posts, promotions or sharing with media or partners. Respond to comments in a timely manner and monitor customer reviews and tags. Oversee digital media accounts’ design (e.g. cover photos, profile pictures, layout, website buttons).
60%

  • Provide Analysis on Digital Media Performance and Engagement: Research trends and advances in digital media. Make data-based recommendations on improving reach and engagement. Implement social media strategy to align with business goals. Set specific objectives and report results. Suggest and implement new features to develop brand awareness (e.g. promotions and competitions). Stay up to date with current technologies and trends in social media, design tools, and applications.
20%

  • Coordinate Content and Schedules for Department Specific Pages: Collaborate with other department/division personnel who maintain social media accounts (e.g. Greenville City Economic Development Corporation (GCEDC), Parks & Recreation, Events, Greenville Zoo, Greenlink, Fire, and Police) to ensure brand consistency. Meet with content creators to share ideas and review schedules. Seek opportunities to cross promote and ways to use City videography and multimedia staff to cover stories important to other departments.
20%

Perform other duties as assigned.



Qualifications

Job Requirements

  • Bachelor’s degree in marketing, communications, journalism, public relations, graphic design, media studies, or a related field.

  • Over two (2) years of professional experience in developing integrated digital media communications strategies and content for social media channels.



Preferred Qualifications

  • Experience creating and managing content for social media platforms (e.g. writing captions, photography, reels, scheduling tools).



Driver's License Requirements

  • Valid South Carolina Class D Driver's License.



Performance Requirements

Knowledge of:

  • Social media platforms (e.g. Facebook, X, Instagram, LinkedIn, YouTube, etc.) and proficiency in managing content.

  • Social media scheduling tools.

  • Best practices in public engagement through digital mediums.

  • Editing software (e.g. Adobe Premiere Pro, Lightroom).

Ability to:

  • Stay abreast of trends in digital media.

  • Establish and maintain effective working relationships with City departments, the public, and key stakeholders.

  • Apply principles of written communication, graphical layout, and multimedia techniques appropriate to social media communication, ensuring that work products are clear, usable and effectively convey the intended messages and information.

  • Work independently, exercising effective judgment and professional thinking.

  • Prioritize workload and manage time efficiently, meet deadlines and complete assignments in a timely manner.

  • Successfully complete time-sensitive and/or high-profile projects through collaboration, consensus and creativity.

  • Prepare written reports, summarize meeting minutes, and compose emails, business letters, and various correspondence in a clear and professional manner.

  • Make mathematical calculations and draw logical conclusions.

  • Read papers, periodicals, journals, manuals, and policies.

  • Operate a camera.

  • Drive a City vehicle.

  • Operate general office equipment to include scanner, printer, copier, telephone, and computer with Microsoft Office Suite.

  • Utilize specialized software and systems to include social media scheduling tools and social aggregators.



Other Information

Working Conditions

Primary Work Location: Office environment and occasional outside work.

Protective Equipment Required:
None.

Environmental/Health and Safety Factors:

Occasional exposure to unpleasant environmental conditions and/or hazards. Seasonal exposure to extreme temperatures and wetness and/or humidity.

Physical Demands:

Constantly requires vision, hearing, talking, and fine dexterity. Frequently requires sitting, and standing. Occasionally requires pushing/pulling, reaching, handling/grasping, walking, foot controls, and carrying. Light strength demands includes frequently exerting up to 10 pounds, occasionally exerting up to 10-20 pounds, and rarely exerting 20-50 pounds.

Mental Demands:

Frequently requires time pressures, frequent change of tasks, tedious or exacting work, and working with others as part of a team. Occasionally requires performing multiple tasks simultaneously, emergency situations, and irregular schedule.



Americans with Disabilities Act Compliance

The City of Greenville is an Equal Opportunity Employer. To perform this job successfully, an individual must be able to perform each essential job duty satisfactorily. Reasonable accommodations may be made to enable qualified individuals with disabilities to perform essential job functions. Prospective and current employees should contact Human Resources to request an ADA accommodation.



Disclaimer

The above information on this description has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees assigned to this job.


HEALTH INSURANCE

The City offers the following health insurance options to eligible employees:

  • Medical
  • Dental
  • Vision
  • Basic Term Life
  • Employee Supplemental Life
  • Spouse Term Life
  • Child Term Life
  • Short Term Disability (STD)
  • Long Term Disability (LTD)
  • Voluntary Benefits (Critical Illness, Accident, Hospital Care, etc.)
All health insurance coverage is effective the first of the month following the employee’s hire date except for LTD which is effective the 91st day following date of hire.

LEAVE & HOLIDAY BENEFITS
  • General Leave is earned/accrued biweekly by all regular, full-time and permanent part-time employees as a percentage of normal work hours.
  • The City of Greenville observes 11 paid holidays.
RETIREMENT BENEFITS
The City is a member of the South Carolina State (SCRS) and Police Officers (PORS) defined benefit Retirement Systems.

AWARDS & RECOGNITION
  • Employee Recognition & Awards Program (ER&A)
  • Employee Service Awards
  • Longevity Bonus
OTHER BENEFITS & OPPORTUNITIES
  • Worker's Compensation
  • Deferred Compensation
  • Flexible Spending Accounts (FSA)
  • Employee Assistance Program (EAP)


Employer
City of Greenville (SC)
Address

206 S. Main St

Greenville, South Carolina, 29601

Phone
864-467-4530

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