Soft Collection Team Lead

About Us

Tasaheel is one of Egypt’s leading microfinance institutions, committed to empowering individuals and communities through accessible and responsible financial solutions. Since our establishment, we have played a pivotal role in expanding financial inclusion by offering tailored lending products that support small to medium-sized businesses across the country.

Driven by a mission to unlock economic opportunities for underserved populations, Tasaheel provides fast, reliable, and transparent financing options that enable entrepreneurs—particularly women and youth—to grow their businesses, improve their livelihoods, and contribute to sustainable local development.

With a wide network of branches spanning urban and rural Egypt, we combine deep market knowledge with cutting-edge technology to deliver high-impact services with efficiency and care. Our team is dedicated to building long-term relationships with our clients based on trust, accountability, and mutual growth.

Overview

Soft Collection Team Lead responsible for 8-10 specialists who collect debts and resolveoutstanding balances. Team Lead responsibilities include developing paymentplans, locating debtors in order to begin the recovery process, and negotiatingdebt payments. They may also be required to negotiate payment settlements on

recoverable debt. To ensure success as a collection Team Leader, you should possess experience with debt collection and knowledge of the Fair Debt Collection Practices Act (FDCPA). Accomplished collection agents will mitigate financial losses by developing and enacting manageable debt recovery plans.

What You´ll Do

• Collaborating on debt collection efforts with Accounts, Sales, and the Legal Department.
• Developing debt collection strategies and plans.
• Adhering to the FDCPA throughout the debt collection process.
• Contacting debtors by telephone to enact and negotiate debt recovery.
• Searching publicly available databases to track down defaulters, including Credit Bureau information, background checks, and loan documents.
• Preventing repeated payment delinquency by negotiating manageable debt payments.
• Negotiating settlements to receive payment on a certain percentage of the debt.
• Keeping hard copy and electronic records of all communications payment plans agreed to, and amounts paid.
• Sending statements of delinquencies, as well as purging records where debts have been satisfied.
• Initiating legal and repossession proceedings if debt recovery fails.
• Perform other duties as assigned or required by direct manager.
• Responsible for solving problems in duty and immediately report to direct manager about the problems for solutions.
• To comply with the rules and regulations.
• Good customer service with highly respect.
  
  

Required Skills And Qualifications

• Bachelor’s degree in a relevant field; economics / accounting /
  
  

banking / finance

• Experience in FMCG /Tele-sales / microfinance (5 years +)
• Previous debt collection experience will be advantageous.
• Experience in developing and enacting debt recovery plans and strategies to prevent losses.
• Exceptional ability to communicate with debtors to negotiate debt payment plans.
• Ability to collaborate on debt collection efforts with other departments and institutions.
• Experience in tracking down defaulters by searching publicly available databases and records.
  
  

Exceptional recordkeeping and interpersonal skills.