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Software Engineering Manager III

Englewood, United States

Company Summary

EchoStar is reimagining the future of connectivity. Our business reach spans satellite television service, live-streaming and on-demand programming, smart home installation services, mobile plans and products.

Today, our brands include Boost Mobile, DISH TV, Gen Mobile, Hughes and Sling TV.

Department Summary

Our Technology teams challenge the status quo and reimagine capabilities across industries. Whether through research and development, technology innovation or solution engineering, our team members play a vital role in connecting consumers with the products and platforms of tomorrow.

Job Duties and Responsibilities

Candidates must be willing to participate in at least one in-person interview, which may include a live whiteboarding or technical assessment session.

We are seeking an experienced IT Manager III to lead a high-performing development team focused on the design, implementation, and optimization of AWS Connect across all communication channels (voice, chat, email, tasks, and third-party integrations). This role requires a hands-on technical leader with strong people leadership skills who can manage delivery roadmaps, provide architectural direction, foster a collaborative team culture, and ensure scalable, secure, and high-availability solutions using AWS services and related technologies. In addition to leading the core development team, this role will also manage and support cross-functional support roles engaged in maintaining and evolving the platform in production environments.

Key Responsibilities:

Lead, mentor, and develop engineers and support staff through coaching, feedback, career planning, and fostering an inclusive, high-performance culture
Manage team workload, priorities, and deliverables while supporting well-being, communication, and collaboration across departments
Oversee the full SDLC and manage production support, incident response, and continuous improvement processes
Define and enforce architectural standards and best practices for AWS Connect, including integrations, contact flows, and performance optimization
Collaborate with stakeholders and vendors to deliver strategic priorities while ensuring compliance with security, regulatory, and governance requirements
Drive operational excellence by monitoring performance, implementing automation, maintaining SLAs, and staying current with AWS features and industry trends

Skills, Experience and Requirements

Education and Experience:

Bachelor’s degree in Computer Science, Information Technology, or a related field (Master’s preferred)
7+ years of IT experience, including 3+ years managing development or engineering teams

Skills and Qualifications:

Understanding of IVR and call-routing technologies
Proven experience delivering solutions using Amazon Connect and the broader AWS ecosystem
Excellent interpersonal, leadership, communication, and organizational skills
Demonstrated experience in people management, team building, coaching, and performance management
Strong understanding of omnichannel customer engagement and contact center technologies
Proficiency in development using languages such as Python, Node.js, or JavaScript
Experience with AWS Lambda, Lex, Kinesis, Step Functions, and API Gateway
Familiarity with CI/CD pipelines, DevOps practices, and Infrastructure as Code (IaC) tools like CloudFormation or Terraform
AWS certifications (e.g., AWS Certified Solutions Architect, AWS Certified Developer, or AWS Certified DevOps Engineer) preferred
Experience integrating with third-party CRMs or case management systems preferred
Background in Agile/Scrum methodologies preferred
Knowledge of compliance frameworks (e.g., SOC2, ISO 27001) preferred

Salary Ranges

Compensation: $110,100.00/Year - $157,300.00/Year
Benefits

We offer versatile health perks, including flexible spending accounts, HSA, a 401(k) Plan with company match, ESPP, career opportunities, and a flexible time away plan; all benefits can be viewed here: DISH Benefits.

The base pay range shown is a guideline. Individual total compensation will vary based on factors such as qualifications, skill level, and competencies; compensation is based on the role's location and is subject to change based on work location.

Candidates need to successfully complete a pre-employment screen, which may include a drug test and DMV check. Our company is committed to fostering an inclusive and equitable workplace where every individual has the opportunity to succeed. We are dedicated to providing individuals with criminal or arrest records a fair chance of employment in accordance with local, state, and federal laws.

The posting will be active for a minimum of 3 days. The active posting will continue to extend by 3 days until the position is filled.

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