SOP Development & Updates Senior Specialist

Key Responsibilities

• Develop, write, and maintain comprehensive Standard Operating Procedures (SOPs) for construction and facility management processes
• Conduct regular reviews and updates of existing SOPs to ensure alignment with current industry standards, regulations, and best practices
• Collaborate with project managers, department heads, and technical teams to identify process improvement opportunities
• Facilitate workshops and interviews with subject matter experts to gather requirements and validate procedure accuracy
• Ensure all SOPs comply with relevant safety regulations, quality standards, and contractual requirements
• Create process flowcharts, diagrams, and visual aids to enhance SOP clarity and usability
• Establish and maintain a centralized SOP repository with version control and document management protocols
• Develop SOP templates and standardized formats to ensure consistency across the organization
• Coordinate with training teams to develop SOP-based training materials and conduct procedure orientation sessions
• Monitor SOP implementation and gather feedback from end-users to identify areas for improvement
• Track and document SOP changes, maintaining audit trails for compliance and quality assurance purposes
• Lead SOP audits and gap analysis to identify non-conformances and recommend corrective actions
• Prepare SOP metrics and reports for management review
• Mentor junior staff on SOP development methodologies and technical writing best practices

Required Qualifications

• Bachelor's degree in Business Administration, Engineering, Construction Management, or related field
• 3 - 5 years of experience in SOP development, process improvement, or quality management
• Minimum 3 years in a senior or lead capacity within construction or facility management sectors
• Proven expertise in technical writing and documentation standards
• Strong understanding of construction processes, facility management operations, and industry regulations
• Experience with quality management systems (ISO 9001, ISO 14001, or similar)
• Proficiency in process mapping software (Visio, Lucidchart, or similar)
• Knowledge of document management systems and version control practices
• Familiarity with health, safety, and environmental (HSE) regulations in construction