Spa Manager

Job Summary
Aura spa Manager

Logan Circle Location

Classification: Management – VIDA DIB Evaluation Required

Work Location: Fully Onsite

Summary:

The Spa Manager is responsible for ensuring the overall growth and success of Aura spa through daily operations, budgeting, staffing, inventory control, facility management, health and safety compliance, and delivering an extraordinary client experience.

The Spa Manager must have an active Esthetician or Massage therapist License (DC locations). This position is full-time and requires a focus on management and administrative duties as well as providing services.

This position reports directly to the Spa Director and Vice President of Salons and Spas. This job description is not all-inclusive, and all employees should refer to the Employee Handbook, HR Drive, and Department Manuals for further guidance. VIDA Fitness also reserves the right to modify this job description at any time with written notice to the employee.

Specific Job Functions:

· Recruiting & Administrative Duties

o Recruit, contract, and onboard massage therapists & estheticians to fill all shifts and maximize utilization in treatment room.

o Complete and audit schedules in the spa management software to ensure schedules remain as assigned and do not have any time blocked off without approval.

o Utilize management reports to gain insight on opportunities and make needed adjustments.

o Contact local massage therapy and esthetician schools for career fairs, networking opportunities, guest educator days, and special events.

o Ensure that all service providers maintain an active License as well as CPR, AED, and First Aid Certification.

o Attend Daily Stand-up with the General Manager and club management team.

o Attend biweekly management meetings with the Spa Director andVice President of Salons and Spas.

o Train Front Desk Team Members on how to book appointments at Aura spa as well as overall spa operations.

· Products, Supplies, & Equipment

o Order all necessary products, supplies, and retail items while staying within monthly budget.

o Ensure that all service providers use only Aura spa approved products and equipment.

o Submit requests for new products, services, and equipment to the Vice President of Salons and Spas.

· Client Experience

o Answer all calls and emails, update client information and strategically schedule appointments to maximize business.

o Respond promptly to client comments, inquiries, concerns, and surveys.

o Continuously evaluate processes and identify ways to improve the client experience.

o Ensure that all clients complete the Spa Intake Form & Liability Waiver.

o Maintain the physical appearance of the spa ensuring all areas are in photo-ready condition.

· Revenue & Lead Generation

o Achieve monthly spa services and retail revenue goals.

o Run reports and engage clients that have sessions available on their account and schedule their next service.

o Reach out to new VIDA members that have not yet been to the spa and invite them to book a service online.

o Send any requests for promotions and related marketing materials to the Vice President of Salons and Spas.

o Actively support and participate in the monthly Member Appreciation Day (MAD) and Free Guest Day (FGD), showcasing new services, products, promotions, chair massage, and facial consultations. Recruit massage therapists and estheticians to participate as well.

o Collaborate with the membership department to generate leads from spa clients that are not currently VIDA members.

o Renew spa packages before the client uses their final session.

o Generate referrals from local hotels and concierge staff.

o Complete and submit payroll on a bi-weekly basis within the given timeframe.

· Inventory

o Conduct an inventory of all backbar and retail products weekly and notify the Vice President of Salons and Spas with any discrepancies.

o Complete and submit monthly inventory within the given timeframe.

Pay: $65,000.00 - $95,000.00 per year

Benefits:

• 401(k) matching
• Dental insurance
• Employee discount
• Health insurance
• Paid time off
• Vision insurance

Work Location: In person