Spa Office Administrative Assistant

Welcome to Pyramid Global Hospitality, where people come first. As a company that values its employees, Pyramid Global Hospitality is dedicated to creating a supportive and inclusive work environment that fosters diversity, growth, development, and wellbeing. Our commitment to a People First culture is reflected in our approach to employee development, employee benefits and our dedication to building meaningful relationships.

Pyramid Global Hospitality offers a range of employment benefits, including comprehensive health insurance, retirement plans, and paid time off, as well as unique perks such as on-site wellness programs, local discounts, and employee rates on hotel stays. In addition, Pyramid Global Hospitality is committed to providing ongoing training and development opportunities to help our people build the skills and knowledge they need to advance their careers.

Whether you are just starting out in the hospitality industry or are a seasoned professional, Pyramid Global Hospitality offers a supportive and collaborative work environment that encourages growth and fosters success, in over 230 properties worldwide. Join their team and experience the benefits of working for a company that values its employees and is committed to creating exceptional guest experiences.

Check out this video for more information on our great company!

About our property:

Welcome to OKANA Resort and Indoor WaterPark. Located along the picturesque Oklahoma River in the vibrant Horizons District, near downtown Oklahoma City, OKANA Resort & Indoor Water Park offers exceptional career opportunities. Conveniently situated with a dynamic indoor waterpark, over 400 well-appointed guest rooms and suites, including premium riverfront accommodations, a range of dining options, and extensive meeting and event spaces spanning 30,000 square feet, OKANA provides a unique setting for a rewarding career journey. Shape your career in the heart of Oklahoma City at OKANA. Join us to contribute to our distinctive atmosphere and foster your personal and professional growth. Be a part of OKANA Resort & Indoor Water Park, where your career aspirations meet a world-class destination. #BMC-Okana

What you will have an opportunity to do:

Shape your years of leadership skills and career experience by being a part of our supportive and collaborative work environment that encourages growth and fosters success.

Join us as the Spa Office Administrative Assistant to join our Spa team!

Our employees are Experience Curators who are professional memory-makers, creating personalized guest experience from start to finish. Experience Curators craft meaningful, over-the-top experiences that wow our guests time after time.

Our Vision for our team members:

• Be a part of the opening team of OKANA Resort & Indoor Waterpark, where your career aspirations meet a world-class destination
• Contribute to our distinctive atmosphere and foster your personal and professional growth
• An individual committed to creating exceptional guest experiences
• Be appreciated for what you bring to the team
• Learn and grow with a company that values its associates

Why OKANA:

• Competitive wages
• People-first culture
• Health insurance
• Retirement savings
• Growth opportunities
• Paid time off
• Festive environment
• Perks & discounts

About the role

Step into a high-impact role as Spa Office Administrative Assistant to our resort General Manager, an opportunity to work at the center of key decisions and operations. The Spa Administrative Assistant provides administrative and operational support to the spa leadership team while ensuring a seamless and professional guest experience. This role is responsible for coordinating appointment scheduling, assisting with front desk operations, maintaining accurate records, and supporting daily spa operations. The Spa Administrative Assistant serves as a key point of contact for guests and team members, helping to ensure efficient workflow, exceptional customer service, and adherence to company policies and procedures. This position requires strong organizational skills, attention to detail, and the ability to multitask in a fast-paced hospitality environment while maintaining a welcoming and professional atmosphere.

What you will be doing:

• Guest Reception & Service Support – Provide professional guest assistance in person, by phone, and via email; ensure a welcoming and organized spa front desk environment.
• Appointment Scheduling – Manage and coordinate spa service appointments, therapist availability, and treatment room scheduling to ensure efficient daily operations.
• Administrative Support – Provide clerical and administrative assistance to the Spa Manager and leadership team, including preparing reports, organizing documents, and maintaining files.
• Guest Communication – Respond to guest inquiries regarding spa services, pricing, packages, and policies while maintaining excellent customer service standards.
• Front Desk Operations – Support check-in and check-out processes for spa guests and ensure accurate entry of appointments and guest information in the system.
• Point-of-Sale Transactions – Process service payments and retail purchases accurately while maintaining proper cash handling and transaction procedures.
• Inventory Coordination – Monitor spa product inventory, retail items, and operational supplies, and assist with ordering or restocking as needed.
• Retail Support – Maintain spa retail displays, assist guests with product recommendations, and support retail sales initiatives.
• Scheduling Coordination – Assist with maintaining staff schedules and communicating updates to spa therapists and operational team members.
• Operational Reporting – Track daily service activity, guest feedback, and operational metrics to support spa management reporting needs.
• Facility Coordination – Communicate with housekeeping, maintenance, and other departments to ensure treatment rooms and spa facilities meet operational standards.
• Compliance & Confidentiality – Maintain confidentiality of guest and employee information and ensure adherence to company policies and spa operational procedures.
• Team Collaboration – Work collaboratively with spa staff and leadership to support smooth daily operations and deliver an exceptional guest experience

What are we looking for?

What you bring to the role:

• Proficiency in Microsoft Office Suite with strong skills in Excel and PowerPoint
• Ability to handle sensitive information with confidentiality and discretion
• Proven experience as an Executive Assistant or in a similar administrative role
• Ability to adapt and reprioritize quickly with or without guidance
• Strong organization and problem-solving skills with attention to detail
• Able to use general guidelines and references.
• Demonstrates the ability to identify, analyze, and resolve problems with occasional guidance as needed
• Bachelor’s degree preferred

OKANA Resort is part of Pyramid Global Hospitality, a leading hospitality company that offers career opportunities and has a steadfast commitment to putting people first.

Pyramid Global Hospitality is an Equal Opportunity Employer

Note: This document describes the general nature and level of work required of people in the job. It is not intended to be an all-encompassing list of responsibilities, duties, and skills.

Compensation:

Pyramid Global Hospitality is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

Actual compensation packages are based on a wide array of factors unique to each candidate, including but not limited to skill set, years & depth of experience, certifications and specific office location. This may differ in other locations due to cost of labor considerations.