Special Events Assistant - MPAC & Main Street

Summary

WORKING FOR THE CITY OF MCKINNEY
Working for the City of McKinney is more than a job. It is an opportunity to make a meaningful difference in the lives of others. It is also an opportunity to have a hand in the development of one of the fastest growing communities in the nation. In 2014, our community was named "The #1 Best Place to Live in America." Although proud of that honor, everyone on our team is committed to making McKinney an even better place to live, work and raise a family. That's why we exist.

OUR CORE VALUES
City of McKinney employees work hard and at a very fast pace. However, we also look after and support one another. All of us are guided by four employee-inspired values – Respect, Integrity, Service, and Excellence (RISE). We are also supported by servant-based leaders who foster and support a healthy, family-oriented culture. All new employees are expected to embrace and live by our core values and commit to helping us sustain our exceptional work environment as a high performance organization.

SUMMARY OF POSITION
Event & Customer Service Aide performs a variety of tasks related to the special event permitting process and events at McKinney Performing Arts Center. The tasks include event set-up and dismantling, patron services during the event, and crowd control duties as assigned by the Facility Supervisor, Ticket Office Manager, and Event Coordinator on duty for the event. The events can include but are not limited to wedding ceremonies & receptions, conferences, dinner parties, classes and business meetings. This position is essential to the overall functionality of the MPAC and its events. This position also has administrative responsibilities that correspond to the special event permitting process. Some tasks maybe labor intensive.

Essential Functions/Knowledge, Skills, & Abilities

GENERAL EXPECTATIONS FOR ALL EMPLOYEES
In order for us to continue to achieve our primary function of making McKinney a better place to live, work, and raise a family, we hold these expectations for all employees.

• Learn and demonstrate an understanding of how team, department, and City goals are interconnected.
• Contribute to a positive work culture.
• Ability to assess his/her work performance or the work performance of the team.
• Contribute to the development of others and/or the working unit or overall organization.
• Ability and willingness to work as part of a team, to demonstrate team skills, and to perform a fair share of team responsibilities.
• Ability to continuously learn and develop through a mix of internal and external training opportunities, and if applicable, encourage subordinates to do the same.

• Setup and break down events and programs.
• Ability to follow verbal and written directions from staff and supervisors.
• Show up in a timely fashion for all shifts as required.
• Ability to multi-task.
• Interact with clients and serve as a representative of the MPAC; assist clients with technical and non-technical issues and concerns as they develop.
• Help maintain a safe environment for the clients and staff by adhering to and enforcing standard safety practices.
• Provide excellent customer service.
• Work with staff to prepare/plan for upcoming events.
• Inspect and report damages, maintain inventory of MPAC event items.
• Work comfortably on ladders and lifts.
• Perform minor emergency maintenance during events, such as replacement of lights bulbs.
• Perform tasks which include vacuuming, sweeping and replenishing supplies/product as needed.
• Log Special Event Permit and Film Permit applications.
• Assemble packets for Special Event Committee meetings.
• Track permit process throughout City Departments.

• Perform other duties as assigned or directed.

• Ability to embrace and embody the City's core values of Respect, Integrity, Service, and Excellence (R.I.S.E.).
• Ability to communicate effectively with peers, supervisors, subordinates, and people to whom service is provided.
• Ability to produce desired work outcomes, including quality, quantity, and timeliness.
• Ability to plan and organize work, time, and resources, and if applicable, that of subordinates.
• Ability to work in a team environment; contribute as a team member and treat co-workers, subordinates and customers with respect.
• Ability to stand for extended periods of time.
• Basic computer skills to enter and locate information, including familiarity with Word, Excel, Outlook
• Ability to build professional relationships with internal staff and customers.
• Offers flexibility and adaptability, especially during times of change.
• Communicates effectively both orally and in writing.

Required Qualifications

MINIMUM QUALIFICATIONS
High School diploma or GED

Any work related experience resulting in acceptable proficiency levels in the above Minimum Qualifications is an acceptable substitute for the above specified education and experience requirements.

PREFERRED QUALIFICATIONS
Six months of work experience

CONDITIONS OF EMPLOYMENT

• Must pass a drug screen and background check.
• Must have Class C Texas Driver's License.

Physical Demands/Supplemental

PHYSICAL DEMANDS
Tasks involve the ability to exert light physical effort in sedentary to light work, but which may involve some lifting, carrying, pushing and/or pulling of objects and materials of light weight (5-10 pounds). While working special events, may exert medium physical effort, which may involve some lifting, carrying, pushing and/or pulling of objects and materials of medium weight (up to 50 pounds). May stand and walk for extended periods of time while working special events.

WORK ENVIRONMENT
There is limited exposure to environmental conditions when in an office environment; however, is exposed to the elements, including but not limited to, weather and temperature, fumes, and noise.

The above statements describe the general nature and level of work being performed as of the date of preparation and approval. They are not to be construed as an exhaustive list of all responsibilities, duties, and skills required of the position. Employees holding this position will be required to perform any other job-related duties as requested by management. The job description does not constitute an employment agreement between the employer and employee, and all requirements are subject to possible modification to reasonably accommodate individuals with disabilities.

The City of McKinney is an equal opportunity employer (EOE) committed to an alcohol / drug free workplace and to providing equal opportunities regardless of age, race, color, gender, religion, national origin, marital status, veteran status, disability or any other legally protected status.

• Mental Health Care through Employee Assistance Program (EAP)