Special Handling Team

Position Description:

Executive Administrative Assistant works with Executive Administration team focusing on Complaints, Disputes, Bankruptcy, Deceased, Validation, C&D and other forms of Correspondence and communications. Works closely with Partners and Attorneys to resolve and review escalated matters. Works and communicates directly with clients.

Position Requirements:

• Ability to identify a Complaint, Dispute, VOD, Fraud Request, Bankruptcy, Deceased, etc.
• Report directly to clients
• Status files per individual Client guidelines
• Maintain required log for individual Clients
• Cross-train and provide backup assistance to Executive and Administrative Assistants
• Support Executive Team as requested
• Other duties as assigned

Position Qualifications:

• Proficient in both Word and Excel
• General working knowledge of CLS (Word Perfect)
• Must be able to “Multi-task”
• Excellent Organizational Skills
• Strong Attention to Detail (Accuracy is a must)
• Dependable
• Excellent Communication Skills
• Ability to work with other departments
• Maintains confidentiality as required
• Professional Attitude and Appearance
• Strong Attendance Record

Skills & Abilities:

• Advanced knowledge of CLS servicing system
• Moderate computer skills and knowledge of Microsoft Office software applications
• Ability to manage multiple tasks and deadlines
• Average Math Skills, Reporting Skills, Attention to Detail, and Documentation Skills
• Strong written and verbal communication skills
• Task oriented with the ability to individually prioritize based on job requirements
• Good time management skills
• Ability to work in a team environment
• Willingness to learn new skill sets and share expertise with management and team members

Education and/or Experience:

• Minimum

High School Diploma or equivalent

3-5 years’ experience in the legal collections industry

• Desired

4 Year College Degree

2 Year College Degree

5+ years’ experience in the Banking or Collections Industry

Important: To be considered for the position described above, you must meet the position qualifications, follow the posting process and meet the posting eligibility.