Specialist, Business Services

Essential Function 1: Process Operations

Cash Application Management :

• Accurately apply cash receipts to customer accounts in a timely manner.

• Reconcile payments received with outstanding invoices and resolve discrepancies.

• Process and allocate payments from various sources (e.g., wire transfers, checks, ACH, credit cards).

Global and Regional Coordination :

• Manage cash application processes for customers across multiple regions and currencies.

• Collaborate with regional finance teams to ensure consistency and accuracy in cash application practices.

• Address and resolve cross-regional payment discrepancies.

Customer Account Reconciliation :

• Monitor and reconcile customer accounts to ensure accurate balances.

• Investigate and resolve unapplied cash, short payments, and overpayments.

• Work closely with the collections team to resolve payment-related issues.

Reporting and Analysis:

• Prepare and maintain accurate cash application reports for management.

• Analyze cash application trends and provide insights to improve processes.

• Support month-end and year-end closing activities related to accounts receivable.

Process Improvement:

• Identify opportunities to streamline cash application processes and enhance efficiency.

• Implement best practices and automation tools to improve accuracy and reduce manual effort.

• Train and mentor junior team members on cash application procedures.

Compliance and Controls:

• Ensure compliance with company policies, accounting standards, and regulatory requirements.

• Maintain strong internal controls over cash application processes.

Essential Function 2: People Aspects

• Participate in weekly team meetings

• Team oriented and process driven. Proactive and one team attitude

• Share and assist Team manager on building lean culture in the team, for efficient service delivery

• Perform and ensure smooth month end close and reporting for assigned entities
  

Essential Function 3: Stakeholders /Cross Functional Relationship Management

• Maintain positive & strong work relationships with cross functional teams and respective stakeholders.

• Establishing and maintaining strong, collaborative relationships with internal and external customers.

• Interface with other SSC teams to ensure compliance with cross-team responsibilities

• Deliver high quality outcomes according to the defined process and timelines.
• Perform transactional activities according area of assignment etc.
• Follow the up-to-date operational procedures and adhere to the standardized process landscape.
• Conduct timely communication upon the inquiries from internal/external “customers”/concerned groups to ensure operational transparency.
• Ensure compliance with defined internal controls and legal requirements.
• Operational compliance on all regulatory, internal/external guidelines and support on audit activities.
• Establishing and maintaining strong, collaborative relationships and ensure “customer” satisfaction.
• Understand and apply process, policies, procedures and internal control standards.
• Meet the aligned SLA/KPIs/measurement for transactional activities.
• Other additional duties as assigned

• Education: Accounting education Must; any degree in accounting – B. Com / M. Com / MBA

• 5+ years’ experience in Order to Cash Application process.

• SAP FICO Closing and Reporting Experience is MUST.