Specialist Intake - Psychiatry

Cleveland, United States

Description

What You Will Do

Assist patients through the initial intake process by obtaining clinical information.
Obtain and update demographic information. Ensure accuracy of patient information and management of multiple spreadsheets.
Manage information through current Resource Program
Determine benefit eligibility to Psychiatry, Psychology and Neuropsychology services.
Possess a working knowledge of clinical requirements for all faculty members to ensure accurate clinical referrals.
Ability to manage Referral Information.
Assist patients with insurance questions and review financial/billing related issues that are presented.
Responsible for fostering relationships within UHCMC for recruitment/referral purposes.
Correspondence/telephone calls to be handled in a professional, courteous manner.
Edit and update Orders through AEMR Worklist
Manage referrals from AMA, FMH, and other programs utilized by University Hospitals
Collaborate and work with PCP, Pediatricians, and Psychiatry physicians to assist patients/families with scheduling or referrals

Additional Responsibilities

Performs other duties as assigned.
Complies with all policies and standards.
For specific duties and responsibilities, refer to documentation provided by the department during orientation.
Must abide by all requirements to safely and securely maintain Protected Health Information (PHI) for our patients. Annual training, the UH Code of Conduct and UH policies and procedures are in place to address appropriate use of PHI in the workplace.

Qualifications

Education

Work Experience

5+ years experience working in mental health facility in direct patient care (Required)

Knowledge, Skills, & Abilities

Customer Service Experience, Knowledge of PC and Microsoft Office software. (Required proficiency)
Knowledge of Soarian or other billing systems a plus (Preferred proficiency)
Possess analytical and problem solving skills (Required proficiency)
Type 55 wpm (Required proficiency)
Microsoft Word and Excel Background (Required proficiency)
Excellent verbal and written communication skills (Required proficiency)
Excellent Organization skills (Required proficiency)

Licenses and Certifications