Schedule

• Start time between 7:30 a.m. – 8:00 a.m., as needed
• One Saturday per month, 8:00 a.m. – 12:00 p.m.

Location

• Fishers MOB

What Success Looks Like

3–6 Months

• Proficient in Cerner
• Effective patient communication
• Demonstrates initiative
• Adheres to policies and procedures

12 Months

• Fully independent in role responsibilities

Key Competencies

• Excellent communication skills
• Maintains eye contact and a pleasant, professional tone
• Comfortable interacting with challenging patients
• Adaptable and flexible in a fast‑paced environment

Top Responsibilities

• Patient check‑in and check‑out
• Insurance verification
• Patient messaging
• Appointment scheduling
• Collaboration and communication with departmental staff

Role Summary

Facilitates patient flow from point of entry to destination in a timely, accurate, and professional manner. Obtains required demographic and financial information to ensure accurate records, optimal reimbursement, and quality clinical outcomes. Responsibilities include scheduling appointments, interviewing patients for appropriate medical information, explaining departmental and hospital policies, validating and entering charges into appropriate systems, collecting payments, and answering incoming calls while directing patients and visitors appropriately.

Culture

• Close‑knit, positive, and upbeat environment
• Team‑oriented with strong communication
• Organized and professional
• Enjoys having fun while maintaining high standards

Education & Qualifications

• High School Diploma or GED required
• Prior experience in a healthcare setting preferred
• Ability to learn and retain medical coding (ICD‑10, CPT preferred)
• Ability to interpret insurance information
• Knowledge of medical terminology and clinical practices preferred
• Basic proficiency in Microsoft Word, PowerPoint, and Excel