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Spoke Director, Operations
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CLA is a top 10 national professional services firm where our purpose is to create opportunities every day, for our clients, our people, and our communities through industry-focused wealth advisory, digital, audit, tax, consulting, and outsourcing services. Even with more than 8,500 people, 130 U.S. locations, and a global reach, we promise to know you and help you.
CLA is dedicated to building a
culture
that invites different beliefs and perspectives to the table, so we can truly know and help our clients, communities, and each other.
Our Perks:
- Flexible PTO (designed to offer flexible time away for you!)
- Up to 12 weeks paid parental leave
- Paid Volunteer Time Off
- Mental health coverage
- Quarterly Wellness stipend
- Fertility benefits
- Complete list of benefitshere
CLA is currently seeking a Spoke Director, Operations with experience, to join our Spoke group in our Midwest, Northeast, Sunbelt, or West office.
This role is responsible for stakeholder communication, workflow governance, and scheduling coordination. This position ensures consistency and efficiency across recurring processes, facilitates automation initiatives, and partners with People Solutions to support onboarding and offboarding.
Job Responsibilities:
Stakeholder Communication & Engagement
- Draft and distribute announcements to stakeholders regarding changes in processes, standards, or workflows.
- Schedule meetings or coordinate alternative methods to collect feedback on operational updates.
Workflow Governance
- Maintain version control of all documented processes used in standardized workflows for recurring tasks.
- Update and manage resource materials for leaders, including playbooks and operational guides.
Scheduling & Coordination
- Provide support to scheduling teams to ensure talent alignment with engagement priorities.
- Project support across initiatives led by Spoke and CAAS leadership.
Automation & Technology Coordination
- Submit and track IT requests for automation through designated channels (e.g., Citizen Developer program).
- Liaise with automation partners to scope and implement process improvements.
Onboarding & Offboarding Support
- Partner with People Solutions to coordinate onboarding and offboarding tasks for Spoke team members.
Job Requirements:
6 years of relevant experience is required.- Bachelor's degree is required. Combination of relevant experience, education, and training may be accepted in lieu of degree.
- Familiarity with Six Sigma methodologies, yellow belt or higher preferred.
#LI-NM1
Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
Wellness at CLA
To support our CLA family members, we focus on their physical, financial, social, and emotional well-being and offer comprehensive benefit options that include health, dental, vision, 401k and much more.
To view a complete list of benefits click
here
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