Sr Customer Support Executive- Beauty, lifestyle, fashion Industry- Andheri

We’re looking for a Customer Support Executive who is passionate about beauty & fragrance,

highly empathetic, communicative, and com

mitted to delivering a delightful experience. You will be the voice of the brand, interacting with

customers across channels, helping resolve issues, and ensuring that every customer feels

heard and valued.

Key Responsibilities

Handle customer inquiries via email, phone, chat, social media (DMs & comments) in a timely

and professional manner.

Provide product guidance: explain fragrance notes, usage tips, recommend matching products

(e.g. perfumes, body mists, etc.).

Assist customers with order management: status, tracking, cancellations, returns, exchanges.

Manage complaints / issues: resolve them or escalate as needed, and follow up to ensure

customer satisfaction.

Maintain accurate records of all customer interactions in the CRM or support desk tool.

Monitor feedback (ratings, reviews) and work with internal teams (product, quality, operations)

to improve process / product issues.

Help with backend tasks like writing FAQ content, support scripts, or response templates.

Uphold brand voice & service standards in all communications (tone, style, responsiveness).

Skills & Qualifications

0-2+ years of experience in customer support / service, ideally in e-commerce / beauty /

fragrance / cosmetics.

Excellent communication skills — written and verbal, in English (and local language(s) as

needed).

Empathetic, patient, and able to maintain composure under pressure.

Strong problem-solving skills.

Familiarity with tools like CRM systems, helpdesk platforms, chat / social media.

Good attention to detail: ensuring orders, customer data, follow-ups are correct.

Ability to multi-task, manage time well, and prioritize.

A passion for perfumes / beauty industry is a big plus.

Desired Attributes

Friendly, proactive, and customer-first mindset.

High sense of ownership.

Adaptability: willing to learn, adjust as the brand or product offerings evolve.

Strong teamwork: coordinate with marketing, logistics, product teams.

Please share your resume at charmi@pinkskyhr.com

Job Type: Full-time

Pay: ₹450,000.00 - ₹650,000.00 per year

Work Location: In person