Sr IT Service Technician

Sr IT Field Technician – West Division

Location: Anchorage, Alaska

Department: Information Technology

Reports To: Regional IT Support Services Supervisor

Position Overview

The IT Field Technician plays a critical role in supporting Labcorp clients’ technical needs across the West Division. This position requires strong customer service, training, and troubleshooting skills, along with the ability to resolve hardware and software issues both remotely and on-site. The technician will serve as a trusted technical resource for client offices and internal teams, ensuring seamless operation of Labcorp’s proprietary lab systems and equipment.

Key Duties & Responsibilities

• Train clients on Labcorp’s proprietary laboratory system and workflows
• Troubleshoot and resolve client issues related to Labcorp systems, hardware, and connectivity
• Escalate advanced or second-level system issues to appropriate internal support teams
• Process hardware requests including ordering, setup, installation, and testing
• Provide technical support for Labcorp equipment in client offices
• Travel occasionally to client locations to deliver hands-on support and training
• Collaborate with internal IT teams to support cross-functional troubleshooting and system integration
• Support Labcorp onsite lab with hardware, software, and network-related issues
• Perform IT asset management including inventory tracking and lifecycle documentation
• Participate in special projects and complete assigned tasks in support of team goals

Schedule & Work Conditions

• Standard hours: 8:00 AM – 5:00 PM (non-exempt role)
• Position based in-office at Labcorp’s Anchorage location
• Overtime may be required based on business needs and is paid accordingly
• Occasional travel required, which may include overnight stays

Requirements

• Associate’s Degree in Information Technology or equivalent work experience
• 2+ years of experience in desktop, network, or IT support within a corporate or laboratory setting
• Strong knowledge of Windows OS, Microsoft Office Suite, and basic networking concepts
• Proven experience with hardware/software installation, configuration, and troubleshooting
• Excellent communication skills and a strong customer service orientation
• Ability to work independently and manage multiple priorities in a fast-paced environment

Preferred Qualifications

• Experience supporting laboratory or healthcare IT systems
• Familiarity with specialty or proprietary lab applications
• Prior experience in a multi-location or enterprise-scale IT support environment

Benefits: Employees regularly scheduled to work 20 or more hours per week are eligible for comprehensive benefits including: Medical, Dental, Vision, Life, STD/LTD, 401(k), Paid Time Off (PTO) or Flexible Time Off (FTO), Tuition Reimbursement and Employee Stock Purchase Plan. Casual, PRN & Part Time employees regularly scheduled to work less than 20 hours are eligible to participate in the 401(k) Plan only. For more detailed information, please click here

Labcorp is proud to be an Equal Opportunity Employer:

Labcorp strives for inclusion and belonging in the workforce and does not tolerate harassment or discrimination of any kind. We make employment decisions based on the needs of our business and the qualifications and merit of the individual. Qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, sex (including pregnancy, childbirth, or related medical conditions), family or parental status, marital, civil union or domestic partnership status, sexual orientation, gender identity, gender expression, personal appearance, age, veteran status, disability, genetic information, or any other legally protected characteristic. Additionally, all qualified applicants with arrest or conviction records will be considered for employment in accordance with applicable law.

We encourage all to apply

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