Sr. IT Specialist - Sales & CRM Systems

Date: 15 Jan 2026

Location:
KW

Company:
Alghanim Industries

Job Summary
This role acts as the strategic interface between the Sales & CRM functions and the IT organization, ensuring that technology investments and digital solutions are tightly aligned with the group strategic goals. The ideal candidate is highly skilled and business-savvy with deep expertise in automotive sales processes, CRM platforms, and Dealer Management Systems (DMS). S/he should also have hands-on experience in system analysis, strong domain knowledge in automotive retail, and a proven ability to bridge technical and business teams effectively. Job Responsibilities

Business Partnership & Strategy Alignment:

• Serve as the primary IT liaison for vehicle Sales and CRM operations.
• Understand and translate business objectives and sales processes into technology requirements.
• Proactively identify digital solutions that drive sales performance, customer experience, and CRM maturity.
• Support strategic planning, budgeting, and digital roadmap development for the commercial domain.
• Ensure seamless integration between Sales, CRM, DMS, and OEM systems.

CRM & Dealer Management Expertise:

• Act as subject matter expert for CRM systems (PROAXIA, Salesforce, Genesys, etc) and automotive DMS platforms (PROAXIA, Keyloop, etc...).
• Lead CRM and Sales enhancements, integrations, and automation initiatives.
• Ensure seamless data flow and alignment between DMS, CRM, and BI tools.
• Define and enforce data governance and quality standards across systems.

Solution Design & System Analysis:

• Conduct deep-dive analysis of current processes and system workflows to identify gaps and optimization opportunities.
• Collaborate with business analysts, developers, and external vendors to design and implement solutions.
• Prepare functional specifications, use cases, and support UAT execution with stakeholders.
• Ensure solutions meet business requirements, scalability, and compliance standards.
• Analyze sales and CRM processes to identify improvement opportunities.
• Configure and customize CRM workflows to align with business objectives.

Project Delivery & Change Management:

• Lead or support IT projects in the sales and CRM space from initiation to post-implementation review.
• Drive user adoption, training, and continuous improvement efforts.
• Ensure effective change management practices are followed during system rollouts and enhancements.

User Training & Support:

• Train sales teams on CRM functionalities and best practices.
• Provide ongoing support for system usage and enhancements. Candidate Requirements

Education:

• Bachelor’s degree in Information Technology, Computer Science, or related field.
• Advanced degree (MBA or MSc in Information Systems) is a plus.

Experience:

• Minimum 5 years in IT roles with focus on CRM and Sales systems, preferably in Automotive or Retail.
• Proven experience in the automotive industry, specifically in CRM & sales operations and CRM systems.
• Strong understanding of automotive Dealer Management Systems (DMS) and their integration with CRM/ERP platforms.

Technical Skills:

• Expert knowledge of CRM related platforms and applications (e.g., Salesforce, Genesys).
• Hands-on experience with system analysis, process mapping, and functional documentation.
• Excellent communication and stakeholder engagement skills.
• Understanding of enterprise integration (APIs, middleware, etc.).
• Strong understanding of data analytics and reporting tools.

Key Competencies:

• Business acumen and domain expertise in automotive sales.
• Strong analytical and critical thinking.
• Ability to lead cross-functional initiatives and influence without authority.
• Collaborative mindset and problem-solving orientation.

Preferred Certifications & Knowledge:

• SAP, Salesforce, or Microsoft Dynamics Sales & CRM Certification.
• PMP, PRINCE2, Agile Scrum Master, or ITIL is a plus.
• Cloud technologies knowledge and architectures (e.g., Azure, AWS, etc…)
• Experience with OEM-specific CRM systems (GM,Ford,Honda,BYD,Toyota, BMW, Mercedes-Benz, etc.).
• Knowledge of marketing automation tools and customer engagement platforms.
• Certification in CRM systems or ITIL framework