Sr. Manager, Regional Operations, Kia Finance

Who We Are

Through our service brands Hyundai Motor Finance, Genesis Finance, and Kia Finance, Hyundai Capital America offers a wide range of financial products tailored to meet the needs of Hyundai, Genesis, and Kia customers and dealerships. We provide vehicle financing, leasing, subscription, and insurance solutions to over 3 million consumers and businesses. Embodying our commitment to grow, innovate, and diversify, we strive to reimagine the customer and dealer experience and launch innovative new products that broaden our market reach. We believe that success comes from within and are proud to support our team members through skill development and career advancement. Hyundai Capital America is an Equal Opportunity Employer committed to creating a diverse and inclusive culture for our workforce. We are a values-driven company dedicated to supporting both internal and external communities through volunteering, philanthropy, and the empowerment of our Employee Resource Groups. Together, we strive to be the leader in financing freedom of movement.

We Take Care of Our People

Along with competitive pay, as an employee of HCA, you are eligible for:

• Medical, dental, and vision plans with no-cost and low-cost options
• Annual employer HSA contribution
• 401(k) matching and immediate vesting
• Vehicle purchase and lease discounts, plus monthly vehicle allowances by job level:

• 100% employer-paid life and disability insurance
• No-cost health and wellbeing programs, including a gym benefit
• Six weeks of paid parental leave
• Paid Volunteer Time Off, plus a company donation to a charity of your choice

The Sr. Regional Operations Manager (ROM) is responsible to execute regional product, program and pilot strategies to drive HCA asset growth across retail, lease, CPO, CVF, commercial and insurance in alignment with OEM Regions. In addition, this role requires collaborating and mentoring of the assigned region Business Development Managers (BDM). Driving is an essential function of this position.

What You Will Do

• Manage regional commercial portfolio including the execution of proposals, acquisitions, and retention strategies.
• Oversee construction, RE, and working capital loans to assist with facility improvements and dealer needs.
• Maintain OEM alignment at regional level for buy/sell and termination activity.
• Tack and update commercial pipeline.
• Assist with pricing exception processing.

• Develop and execute regional products, programs and pilot strategies that drive asset growth across retail, lease, CPO, CVF, commercial and insurance.
• Analyze reporting results to forecast, track and measure regional performance.
• Quarterback dealer servicing issues among departments.
• Oversee open markets awaiting backfills of field sales personnel.
• Drive dealer engagement and satisfaction via NADA, JD Power, and internal surveys.
• Assist Regional Sales Director by assessing, coordinating and executing sales activities and development of the field sales team within assigned region.
• Identify and lead field sales training needs and activities by assisting Business Development Managers (BDM’s) in product sales and F&I sales training.
• Assist with new hire onboarding for field sales.

• Manage alignment with OEM counterparts and initiatives.
• Maintain presence and support in OEM meetings and functions (HDAA, Org and leadership meetings, all-dealer calls, charitable events, etc.
• Coordinate joint collaboration among HCA, HCI, and HMA.