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Sr. Manager Retail – Article & Vendor Ops
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Ready to shape the future of work?
At Genpact, we don’t just adapt to change—we drive it. AI and digital innovation are redefining industries, and we’re leading the charge. Genpact’s AI Gigafactory, our industry-first accelerator, is an example of how we’re scaling advanced technology solutions to help global enterprises work smarter, grow faster, and transform at scale. From large-scale models to agentic AI, our breakthrough solutions tackle companies’ most complex challenges.
If you thrive in a fast-moving, tech-driven environment, love solving real-world problems, and want to be part of a team that’s shaping the future, this is your moment.
Genpact (NYSE: G) is an advanced technology services and solutions company that delivers lasting value for leading enterprises globally. Through our deep business knowledge, operational excellence, and cutting-edge solutions – we help companies across industries get ahead and stay ahead. Powered by curiosity, courage, and innovation, our teams implement data, technology, and AI to create tomorrow, today. Get to know us at genpact.com and on LinkedIn, X, YouTube, and Facebook.
Inviting applications for the role of Sr. Manager Retail – Article & Vendor Ops
In this role, the Leader will be responsible for Managing all the metrics related to Article and Vendor Onboarding. This person will be responsible for driving efficiency, accuracy and standardisation across all the categories. Collaboration with cross functional team will be one of the top priorities.
Responsibilities
Article & Vendor Operations:
End-to-end management of vendor onboarding, documentation, and compliance verification
Manage a team of Analysts responsible for article setup in retail systems (SAP), ensuring accurate product master data (pricing, pack sizes, UoM, tax, attributes, hierarchies, etc.)
Handle vendor queries, escalations, and follow-ups to ensure timely resolution.
Collaborate with internal teams and external partners to drive operational efficiency
Provide insights from vendor and product data to support merchandising, stock planning, and decision-making
Participate in process improvements, system updates, and retail operations projects
Ensure adherence to company policies, SOPs, and quality standards in vendor and retail processes
Support inventory alignment, stock planning, and smooth product launches
Work on projects to improve process and business metrics
Work closely CSC1 Partner to drive CSL/KPIs
Monitor vendor performance in collaboration with Sourcing (OTIF, fill rate, quality issues)
Support strategic vendor rationalization and consolidation initiatives.
Qualifications we seek in you!
Minimum Qualifications
Minimum Qualifications
Bachelor's/ master’s degree in supply chain management, Business Administration, or a related field (preferred).
Relevant & proven years of experience in Retail inventory or replenishment management.
Excellent communication, interpersonal, and organizational skills.
Preferred Qualifications/ Skills
Leadership in multiple roles in Retail.
Managing Business & Operational KPIs
Strong analytical and problem-solving skills with a data-driven approach.
Proficient in various Microsoft suite & analytical tools (MS Excel, MS Power Platform, Python etc)
Proficient in various Merchandising tools and concepts.
Ability to lead a team and work independently as well.
Strong attention to detail and accuracy.
Communicate effectively & build rapport with Client Leadership Team
Why join Genpact?
Be a transformation leader – Work at the cutting edge of AI, automation, and digital innovation
Make an impact – Drive change for global enterprises and solve business challenges that matter
Accelerate your career – Get hands-on experience, mentorship, and continuous learning opportunities
Work with the best – Join 140,000+ bold thinkers and problem-solvers who push boundaries every day
Thrive in a values-driven culture – Our courage, curiosity, and incisiveness - built on a foundation of integrity and inclusion - allow your ideas to fuel progress
Come join the tech shapers and growth makers at Genpact and take your career in the only direction that matters: Up.
Let’s build tomorrow together.
Genpact is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, religion or belief, sex, age, national origin, citizenship status, marital status, military/veteran status, genetic information, sexual orientation, gender identity, physical or mental disability or any other characteristic protected by applicable laws. Genpact is committed to creating a dynamic work environment that values respect and integrity, customer focus, and innovation.
Furthermore, please do note that Genpact does not charge fees to process job applications and applicants are not required to pay to participate in our hiring process in any other way. Examples of such scams include purchasing a 'starter kit,' paying to apply, or purchasing equipment or training.
JobSenior Manager
Primary LocationIndia-Bangalore
ScheduleFull-time
Education LevelBachelor's / Graduation / Equivalent
Job PostingDec 17, 2025, 5:51:02 AM
Unposting DateJan 16, 2026, 12:29:00 PM
Master Skills ListOperations
Job CategoryFull Time
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