SR. OFFICER, PROGRAM OPERATIONS, US PROGRAMS

JOB SUMMARY:

Since 1945, CARE has delivered innovative, people-centered solutions in response to the world's crises. After World War II, excess food for troops became the original CARE Package®- an outpouring of American generosity for war-torn Europe. Out of that grew a global movement, and today, CARE's work fills critical gaps for families living in or on the cusp of poverty in the U.S and 120 countries.

As domestic needs grow, CARE is expanding its U.S. Programs to support low-income women and families, aiming to reach 1 million people by 2030. The Senior Officer, Program Operations role is a multifaceted position focused on strengthening and managing CARE’s U.S. Programs' operations processes, systems, and tools across our portfolio. We're seeking a detail-oriented team player to help coordinate product distribution, local partnership development, and emergency response. In partnership with team leadership, the Sr. Officer will work across CARE teams to ensure strong alignment and help build a strong foundation for U.S. Program growth.

RESPONSIBILITIES:

Help Strengthen and Manage Program Operations

• In alignment with CARE’s supply chain standards and processes, map and manage the systems and processes needed to coordinate the intake, storage, distribution, and monitoring of supplies.
• Help document and circulate the minimum requirements and best practices to ensure CARE Package programming is delivered consistently and with quality.
• Liaison with U.S. warehouse and logistics partners as needed to coordinate the supply chain and manage vendor contracts.
• Partner with the fundraising and marketing teams to coordinate CARE Package reporting for donors and volunteer partners, ensuring necessary releases and approvals are in place.
• Partner with the AVP, U.S. Programs, to ensure program strategy and agency policies are aligned and up-to-date, and that we can deliver programs efficiently and with quality.

Support Community Partnership Processes and Tool Development

• Partner with the Director, Program Implementation and Finance team to ensure partnership onboarding processes are streamlined and designed to meet U.S. community partner needs.
• Support the mapping and data management of Partner Network geographies and capacities that can create program efficiencies.
• Support in tracking partnership agreement pipeline and keeping partners updated on status, requirements, and timelines.
• Support the development of consultant contracts as needed

Coordinate Operational Support for U.S. Emergency Response

• Coordinate U.S. Emergency Surge Team roster and communication, facilitating sign-up, onboarding, and training processes. Coordinate with CARE’s Humanitarian team to ensure alignment and operational efficiencies
• Manage U.S. emergency knowledge management through internal communications systems
• Help preposition and facilitate the movement of needed emergency supplies in offices and warehouses as needed.
• Serve as Duty Watch Officer, keeping the team up to date about potential weather threats and distributing alerts to the U.S. Emergency Group as needed
• When a decision is made to respond, serve as Surge Officer, which may include:
  • Collecting situational update information
  • Coordinating staff deployment
  • Serving as a centralized communications coordinator.

Support U.S. Programs Special Projects

• Support special projects across the U.S. Programs portfolio as needed which may include research, data synthesis, development of materials, or coordinating cross-divisional collaboration.