Sr. Supervisor

Job Title: Sr. Supervisor – SLRP, Dubai Mall

Department: Operations / Retail / F&B
Reports To: Restaurant Manager
Location: Dubai Mall, Dubai
Job Type: Full-time

Job Summary:

The Supervisor – SLRP is responsible for overseeing daily operations, ensuring high-quality service delivery, and maintaining brand standards within the outlet. The role involves supervising staff, handling customer interactions, monitoring inventory, and ensuring smooth day-to-day operations to achieve sales and service objectives.

Key Responsibilities:1. Operations Management

• Supervise and coordinate daily store operations in compliance with company policies.
• Ensure cleanliness, organization, and readiness of the outlet at all times.
• Support the Store Manager in managing shift schedules and staff deployment.
• Monitor performance and ensure operational efficiency during peak hours.

2. Team Leadership & Training

• Lead, motivate, and support the team to deliver exceptional customer service.
• Provide on-the-job training, coaching, and performance feedback to team members.
• Ensure staff adhere to grooming, attendance, and service standards.
• Assist in onboarding new team members and ensuring they are familiar with company procedures.

3. Customer Service

• Handle customer inquiries, complaints, and feedback professionally and promptly.
• Maintain a strong customer-focused environment that promotes loyalty and repeat business.
• Ensure that service quality meets company and Dubai Mall standards.

4. Sales & Targets

• Assist in achieving sales goals and maximizing profitability.
• Monitor product availability, display standards, and upselling opportunities.
• Support in implementing promotions and marketing campaigns effectively.

5. Inventory & Cash Control

• Supervise daily cash handling, reconciliation, and reporting.
• Monitor stock levels, place replenishment requests, and control wastage.
• Ensure compliance with inventory and financial control procedures.

6. Compliance & Health and Safety

• Ensure adherence to all Dubai Mall regulations, health, and safety standards.
• Conduct regular checks to ensure compliance with hygiene and food safety policies (if F&B).
• Report maintenance issues or safety hazards promptly.

Qualifications & Skills:

• Bachelor’s degree or diploma in Business Administration, Retail, or Hospitality Management.
• 2–4 years of experience in a supervisory role within retail, hospitality, or F&B.
• Strong leadership, communication, and interpersonal skills.
• Excellent customer service orientation.
• Knowledge of POS systems, inventory management, and basic financial reporting.
• Ability to work flexible shifts, including weekends and public holidays.

Key Competencies:

• Leadership and people management
• Customer focus and service excellence
• Problem-solving and decision-making
• Organizational and multitasking ability
• Team collaboration and accountability

Job Type: Full-time