Sr. UX Designer, IT Services

At Amazon IT Services, our goal is to ensure that Amazonians they have the tools, technologies, and products available where and when they need it, as quickly, and cost-effectively as possible. Amazon continually innovates and provide best in class service through its IT organization.

The Amazon IT Services UX team is looking for a creative thought leader with a strong background in user experience design innovation to understand and define customer experience designs, user journeys, wireframes, mock ups, and annotated designs for product management and software development teams.

Inclusive Team Culture
At Amazon IT, we embrace our differences. We are committed to furthering our culture of inclusion. We have ten employee-led affinity groups, reaching 40,000 employees in over 190 global chapters. We have innovative benefit offerings, and host annual and ongoing learning experiences, including our Conversations on Race and Ethnicity (CORE) and AmazeCon conferences. Amazon’s culture of inclusion is reinforced in our 16 Leadership Principles, that drive us to seek diverse perspectives, learn and be curious, and earn trust.


Mentorship & Career Growth
We champion career growth. Whether your goals are to explore new technologies, take on bigger opportunities, or get to the next level, we'll help you get there. Our business is growing fast and our people will grow with it.

Work/Life Balance
It’s not about how many hours you spend working or where you work from; it’s about the flow you establish that brings energy to both your professional and personal lives. We believe that striking the right work-life balance is critical to life-long happiness and fulfillment. We encourage you to find your own balance between your work and personal lives.

Key job functions of the role:

• Manage UX projects and deliverables that are large in scope and complexity autonomously.
• Understand end to end customer journeys, friction points, and how your proposed solutions impact users and workflows.
• Choose the right creative process and level of fidelity for design problems.
• Design conceptual wireframes, high-fidelity mockups, information architecture diagrams, interaction specifications, and functional prototypes.
• Understand target users through user research and drive data collection when needed.
• Drive alignment and commitment to design decisions by soliciting, synthesizing and managing design feedback, and partnering with cross-functional peers and stakeholders to deliver results.
• Present design work to cross functional teams, stakeholders, and executive leadership to get buy in and feedback.
• Maintain high design standards and seek continuous improvement.
• Proactively manage your work queue and expectations, meet deadlines and communicate needs and tradeoffs
• Be an advocate for high quality customer experiences.
• Mentor other designers and force-multiply through communication and systems that inspire the right actions in others.

Key job responsibilities
This role will support strategic design for an emergent flagship IT product that will empower employees at the world's largest company to do their best work. A strong candidate will have high standards for design quality, but also relish opportunities to delight customers with creative solutions. We're looking for someone that sees design as a team sport there they act as a coach to help cross-functional teams develop world class customer experiences. Excitement for using AI and for moving fast are bonuses.

We are seeking someone passionate about building for our broadly global customers (we encourage travel to connect with customers outside of Seattle), and in supporting the diverse needs of our employees, including designing to meet WCAG accessibility standards.

We are flexible with job level for this role and can consider an strong Intermediate UX Designer.

Key job responsibilities

• Drive design jams and ideation sessions to flush out project details and steer stakeholder alignment.
• Develop design collateral, including design concepts, storyboards, personas, journey and process maps.
• Integrate stakeholders in a collaborative design process to refine wireframes and design specifications.
• Leverage research partners to develop understanding of customer mental models, validate design concepts, and evaluate shipped designs. Participate in understanding customer experiences.

A day in the life
The Amazon IT UX team is highly collaborative. We each have ownership over individual projects, but build mechanisms to stay closely engaged. A typical day might look like:

• Start the day with focused time developing design concepts.
• Attend a mid-day meeting to share ideas for a new customer experience as part of the team's Design Critique and then engage your project's Core Team in exploring a competitive design or wallowing through a data dashboard.
• Have lunch with the team- a local Vietnamese street food restaurant is a team favorite. But Fridays are no-meeting "Team Days" where we rotate who picks our work location and lunch spot, so you never know.
• Take an afternoon meeting with a mentor or 1:1 with a team mate.
• Round out the day with a Design Jam whiteboarding session to help a teammate ideate solutions for an emerging need.

About the team
Historically, these have characterized us as a team:

• Continuous learning: We have a team bookclub and take one day a month as a Day of Learning. We say that everyone has the opportunity to attend a conference each year.
• Inclusion: We are in the unique position of supporting a truly global audience. Travel is not required for the role, but we value cross-cultural connections and encourage it for people that are comfortable traveling.
• Balance: Designers do their best work when they have flexibility in how they approach it. We switch work locations once a week, we don't just talk about work-life balance, and we're flexible with times of day.