SRO - (Sales and Student Relationship Officer )

About Us:

London Educational Centre is a premier tutoring organization offering high-quality academic support to students across various subjects. We are currently seeking energetic and motivated Sales and Student Relationship Officers (SROs) to join our growing team and play a key role in driving student enrolment, managing client relationships, and ensuring service excellence.

Key Responsibilities:

Lead Conversion

• Actively follow up on assigned leads via calls and WhatsApp.
• Understand customer needs before presenting our services.
• Coordinate with academic staff to tailor course offerings based on individual student requirements.
• Present customized learning plans and encourage enrolment through clear, value-driven communication.
• Consistently meet monthly lead conversion targets.

Data Management

• Accurately update all student and lead information in the CRM system.
• Ensure complete and correct KYC data entry, including scheduling and invoicing in Teachworks.
• Conduct daily verification of records across platforms to maintain 100% data accuracy.
• Maintain proper documentation of physical payment slips and ensure system integrity.

Sales Target & Outreach

• Drive high-volume sales and meet monthly targets set by the reporting manager.
• Ensure 100% advance payments for all enrollments.
• Maintain a daily sales tracker and report progress.
• Coordinate with the marketing team to align campaigns with sales goals and drive enrolment.

4. Customer Relationship & Service Excellence

• Build and nurture positive relationships with students and parents to promote retention and referrals.
• Address inquiries and resolve concerns promptly, ensuring a superior customer experience.
• Collect feedback after each session and escalate issues using the designated form.
• Proactively gather Google reviews and client testimonial videos as per company guidelines.

Requirements:

• Proven experience in sales, customer service, or student support roles (preferably in the education sector).
• Excellent communication and interpersonal skills in English & Arabic.
• Strong organizational and data-entry skills with attention to detail.
• Tech-savvy, with familiarity in CRM systems and scheduling tools.
• Energetic, self-motivated, and target-driven.
• Willingness to travel locally for lead generation and outreach activities.

What We Offer:

• Attractive base salary with performance-based incentives.
• Ongoing training and professional development.
• Friendly and collaborative team environment.
• Opportunity to grow within a reputed and expanding educational organization.

Job Types: Full-time, Permanent

Pay: QAR4,000.00 - QAR5,000.00 per month