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Sonoran University of Health Sciences

Staff Lead - Medical Center

JOB DESCRIPTION

Position Title: Clinical Lead / NRC

Department: Neil Riordan Center / Center for Regenerative Medicine and Pain Management (Department Number)

Division: Clinical Services

FLSA Status: Non-Exempt

Full/Part-Time: Full Time

Effective date: (4/4/2025)

Revised date:

Clinical Leader for NRC: Coordinates work activities for the NRC staff as it relates to job responsibilities of the Patient Service Representatives (PSR’s) and Medical Assistant (MA’s)

Sonoran University of Health Sciences shapes a healthier future by supporting students as they train to excel as healthcare professionals, by enhancing the health and wellbeing of our patients and communities, and by discovering effective treatments for humanity grounded in the healing power of nature. Our vision is a world that embraces the healing power of nature. Located in Tempe, Arizona, the overall environment is vibrant and dynamic, with passionate students, staff, and faculty.

As a private institution, Sonoran University is dedicated to fostering a supportive, inclusive community for all. Sonoran community members embody and promote inclusive excellence (IE*). This includes a commitment to respecting diverse perspectives and continually advancing your understanding and practices around equity, belonging, and support for all students, employees, patients, and our greater community. You will contribute to a campus culture that embraces our core values.

Job Description/Summary

Non-Exempt:

The Clinical Lead / NRC supports the Neil Riordan Center Team by demonstrating initiative and competence contributing to the overall quality, excellence and patient satisfaction of the center.

Works under the direction of the Senior Practice Manager and Medical Director of the NRC.

The Clinical Lead supports or directly responsible for the following:

(Follows department operating procedures, actively participates in collaborative environments, works cross-departmentally and out of normal scope of practice when needs arises

Actively engage in professional growth activities and events to advance inclusive excellence by being a lifelong learner and innovator.
Possesses a growth mindset with a willingness to embrace innovative techniques and inclusive excellence practices; fosters a sense of belonging and establishes a welcoming environment for all individuals.
Be committed to improving and striving for inclusive excellence while engaging in your role.
Proactively manage patient flow, minimizing wait times and ensuring a smooth, efficient experience.

Develop and implement strategies to enhance the patient’s experience, consistently seeking opportunities for improvement.

Ensuring the front desk area is stocked with all marketing materials

Coordinates staff (PSR & MA) scheduling and daily assignments

Key Performance Requirements / Indicators:

Manage a Patient Appreciation Program, including sending branded university gifts for birthdays, holidays, and other special occasions

Coordinate Care and manage appointments between patients and healthcare providers.

Makes follow-up calls within 48 hours after patient procedures

Contact former patients that have not been seen in 6 months from time of procedure(s) and communicate with the attending physician to schedule follow-up appointments.

Develop and implement a process to provide personally signed notes signed by physicians and sent to patients within 5 days of procedures

Patient Education: Answer general questions regarding procedures and providing appropriate resources to patients.

Experience Required

Certification from an accredited Medical Assistant program
Associate degree (preferred)
3 years - using Microsoft office suite, multiple calendar management
2 years- experience with electronic medical records
2 years – Communicating direction from leadership to outside sources

Education Requirements

Minimum Education

/Certifications: Certification from an accredited Medical Assistant program
Associate degree and/or bachelor’s degree in field related to area of assignment.

Working Environment

Activities are performed in an environmentally controlled office setting subject to extensive periods of sitting, keyboarding and manipulating a computer mouse. Required to stand for varying lengths of time and walk moderate distances to perform work. Frequent bending, reaching, lifting, pushing and pulling of up to 25 pounds. Regular activities require the ability to quickly change priorities which may include and/or are subject to resolution of conflicts. Communicate to perform essential functions.

As a Clinical working lead is responsible for all related work activities and daily assignments related to the Job responsibilities of the Medical Assistants and Patient Service Representatives in the NRC.

Assures and monitors customer service initiatives to ensure that all patients receive exceptional care. Communicates with the staff and physicians to assure compliance with these initiatives.

Manage a Patient Appreciation Program, including sending branded university gifts for birthdays, holidays, and other special occasions

Coordinate Care and manage appointments between patients and healthcare providers.

Makes follow-up calls within 48 hours after patient procedures

Contact former patients that have not been seen in 6 months from the time of procedure(s) and communicate with the attending physician to schedule follow-up appointments.

Develop and implement a process to provide personally signed notes signed by physicians and sent to patients within 5 days of procedures

Patient Education: Answer general questions regarding procedures and providing appropriate resources to patients

Background/Screening

All candidates offered a position at SONORAN UNIVERSITY undergo a background and drug screen prior to hire. All employees must show documentation of vaccinations or provide titer results for measles prior to first day of work (unless religious or medical exception is on file). Employment is contingent upon satisfactory outcome of all screens required of this position.

SONORAN UNIVERSITY is an Equal Opportunity Employer committed to a diverse and inclusive workforce. We consider applicants for all positions without regard to race, color, religion, gender, national origin, age, disability, or any other legally protected status.

SONORAN UNIVERSITY is a smoke free campus.

Inclusive Excellence is the standard set by an organization to intentionally integrate diversity, inclusion, and equity into its organizational pursuit of excellence.

About Sonoran University:

Sonoran University of Health Sciences is a non-profit and internationally recognized higher education institution dedicated to shaping a healthier future. Guided by our mission to support students as they train to excel as healthcare professionals, enhance the health and wellbeing of our patients and communities, and discover effective treatments grounded in the healing power of nature. We uphold our core values: We shape the future, we love, we achieve excellence, we are resilient, and we do the right thing.

The University’s College of Naturopathic Medicine, College of Nutrition, and School of Mental Health offer evidence-based programs designed to shape a healthier tomorrow by preparing the next generation of healthcare professionals.

To serve the University’s mission, the Sage Foundation for Health supports several Community Clinics focused on providing free naturopathic medical care to local underserved communities within the Phoenix Metro area. The College of Nutrition’s Virtual Center for Personalized Nutrition aims to eliminate traditional barriers to nutritional care by providing personalized and evidence-based care delivered at no cost via telehealth.

The Ric Scalzo Institute for Botanical Research is a state-of-the-art molecular biology/phytochemistry laboratory seeks to improve therapies for global health concerns by exploring traditional medicine at the cellular, molecular, and cultural level to create novel botanical solutions that support people, plants, and planet.

The University’s Clinical Care branch operates two open-to-the-public clinics at the Tempe Campus. The Medical Center provides naturopathic healthcare for a wide range of patients including but not limited to; family medicine, nutrition and digestive health, mental health and well-being, dermatological conditions, endocrine and auto-immune concerns, and acute symptoms. The Neil Riordan Center for Regenerative Medicine focuses on non-opioid solutions to pain and pain management utilizing treatments ranging from cupping and acupuncture to regenerative injection therapies. Medicinary is the largest natural pharmacy in Arizona, offering an expansive collection of the highest quality, professional-grade supplements, herbs, and natural health products. Every purchase made at the Medicinary helps support the Sage Foundation and its mission to provide free healthcare to those in need.

Nurture your knowledge, visit sonoran.edu

Benefits:

At Sonoran University, we achieve excellence and shape the future by fostering a workplace where you can thrive and grow!

Our benefits go above and beyond to support your health, happiness, and lifestyle.
Qualifying employees enjoy comprehensive medical, dental, and vision plans, vacation time, 12 paid holidays, a 401(k) plan with a discretionary match, and employer-sponsored life, AD&D, and long-term disability coverage.
Every team member benefits from paid sick time, access to Aflac, and exclusive perks like free office visits at our Medical Center and Neil Riordan Center, plus discounts at the largest medicinary in the Southwest — with shipping available!
Enjoy delicious savings at Early Bird Vegan, our onsite café, or unwind in our fully equipped employee breakroom with a full kitchen, coffee, and new snacks every month.

Prioritize your wellness with free personalized nutritional care, a yoga studio, a fitness center, and covered parking.
Explore a wealth of knowledge in our library, rock your Sonoran pride on Casual Wednesdays, and be celebrated through Bonusly, our employee recognition program packed with gift cards and prizes.
Want more? Access exclusive deals on attractions, shows, shopping, and more through Tickets At Work and LifeMart.
With a flexible hybrid work environment and an inspiring culture, Sonoran University is where passion and purpose meet to create a workplace like no other!

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