Staff Manager

Staff Management

• Manage, lead, motivate and oversee all personnel to advance employee engagement service standards and develop a high-performing low to middle management team.

• Work closely and coordinate day to day movements with all supervisory staff across the Administration, Maintenance, telecommunications, accounting, logistics, groundskeeping, security and transportation departments.

• Manage all staff and personnel in the following departments: Housekeeping, Laundry, Culinary, Procurement, warehousing.

• Co-develop and oversee all staff training programs in close coordination with the Properties Manager and the family to optimise and elevate the service standards in the household.

Key Responsibilities :

1. Operational Oversight

• Co-develop, implement and monitor high quality and high-level SOPs to optimise the day-to-day management of the housekeeping, food and beverage service departments and ensure alignment with the current-and long-term objectives of the Chairman & Family.

• Review expenditures, invoice entries, and other accounting documents for the properties in coordination with the Properties Manager.

• Monitor and manage the day-to-day operations of the private residences to ensure seamless service delivery.

• Monitor operating expenses, household budgets, and oversee the efficient procurement of all household goods, materials, equipment and services.

• Create and manage detailed staff work and holiday schedules.

• Coordinating events, guest visits, and daily logistics to ensure seamless service delivery.

• Plan, implement and supervise daily and seasonal cleaning schedules for all palace areas.

• Oversee the care and maintenance of luxury items, fabrics, furniture, furnishings, wardrobes, couture, antiques, china, sliver & crystal ware.

• Efficiently manage and oversee all warehousing operations and inventory.

• Maintain a safe and secure environment for the family and all staff.

2. Staff Management

• Manage, lead, motivate and oversee all personnel to advance employee engagement service standards and develop a high-performing low to middle management team.

• Work closely and coordinate day to day movements with all supervisory staff across the Administration, Maintenance, telecommunications, accounting, logistics, groundskeeping, security and transportation departments.

• Manage all staff and personnel in the following departments: Housekeeping, Laundry, Culinary, Procurement, warehousing.

• Co-develop and oversee all staff training programs in close coordination with the Properties Manager and the family to optimise and elevate the service standards in the household.

3. Property Maintenance

• Oversee and coordinate the maintenance, repair, and overall management of the family's private residences together the with the Maintenance team and the Properties Manager.

• Ensure that all properties are maintained to the highest standards and meet the family's preferences.

• Coordinate with the maintenance department to ensure timely repairs and upgrades as needed.

• Conduct regular inspections of properties to ensure their condition and functionality.

4. Logistical Coordination

• Coordinate the arrival and departure of the family, their guests and staff ensuring that all necessary preparations are made in advance.

• Assist in arranging for transportation, accommodation, and other logistical requirements for the family.

5. Communication and Reporting

• Provide regular updates and reports to the Properties Manager on the status of staff, properties, and departmental activities.

• Ability to clearly and effectively communicate with members of the family.

• Maintain transparent and continuous communication with the family, all supervisors, and all relevant stakeholders.

• Document all activities, incidents, and feedback for future reference and improvement.

• Strictly always uphold all security and confidential matters.

6. Crisis Management

• Co-develop and assist in the implementation of a crisis management plan for any emergencies that may occur at the private residences.

• Provide real-time assistance and support in case of any disruptions or emergencies.

Qualifications

• Bachelor’s degree holder or equivalent

Relevant Experience

• Minimum 5 years’ experience within a property management company and/or a 5-star hotel/resort.

• Experience managing and training large teams of disparate nationalities.

• Experience in staff training to elevate service standards.

• Solid administration and computer skills (Excel, Word etc)

• Experience interacting with accounting ERP and IT systems such as Oracle NetSuite is a plus.

• Candidates preferred with predominantly commercial background and less so in private service.

Competencies

• Strategic, quick and procedural thinker.

• Efficient, self-reliant and proactive.

• Must have aptitude for creative problem solving, analysis and change management.

• Must be process driven with the ability to handle multiple competing priorities effectively with all levels and departments.

• Unquestionable integrity, dependability and confidentiality in handling sensitive information.

• Fluency in English and Arabic is a must.