Staff Scheduling Associate

Join Cleveland Clinic’s Independence Family Health Center and become a part of one of the most respected healthcare organizations in the world. This patient-friendly facility offers primary care, express care and a wide array of specialty services. Here, you will work alongside passionate and dedicated caregivers, receive endless support and appreciation, and build a rewarding career.

A caregiver in this position works evenings, from 3:30pm—12:00am.

A caregiver who excels in this role will:

• Work directly with management of assigned facilities/units to review and discuss consistent staffing levels that reflect the appropriate number of licensed and unlicensed staff to meet quality and safe patient staffing and operational needs.

• Proactively generate and review 24-hour staffing projections.

• Seek coverage via phone calls and/or texts for shifts and special circumstances.

• Conduct Lack of Work process according to Standard Operating Procedure when necessary to maintain safe and productive staffing.

• Utilize staffing and scheduling knowledge to identify and resolve complex staffing issues that directly affect patient care.

• Utilize multiple computer systems to communicate with nursing leadership of all hospitals.

• Work collaboratively with nurse leadership to review current and anticipated staffing needs.

• Work collaboratively with nursing institute timekeeping to ensure proper coding of caregiver’s time.

• Facilitate scheduling of PRN caregivers and agency caregivers to maintain operations for the assigned units.

• Complete appropriate documentation utilizing Kronos for caregiver schedule changes.

• Be a point of contact for unit call offs.

• Accurately record, document and report call offs according to SOP.

• Compile ad hoc and scheduled reports for Chief Nursing Offers, Nursing Directors and Nurse Managers.

• Attend and successfully complete required training.

Minimum qualifications for the ideal future caregiver include:

• High School Diploma/GED and two years of customer service experience

• OR Associate's Degree and one year of the stated experience

• OR a Bachelor's Degree

• Proficient in MS Office, Excel and database software

Preferred qualifications for the ideal future caregiver include:

• One year of staffing/scheduling experience