FIND_THE_RIGHTJOB.
STAFF SERVICES ANALYST
United States
Are you an energetic, self-motivated, creative problem-solver with attention to detail? If so, we encourage you to apply!
Under supervision of the Staff Services Manager I, the Staff Services Analyst (SSA) will serve as a subject matter expert (SME) in the assigned workloads and respond to program stakeholders. This includes working an assigned inventory of accounts that have been matched with various child support intercepts to determine appropriate actions. The SSA initiates and responds to questions from insurance companies, attorneys, financial institutions, employers, CalPERS, SSA, program participants, Local Child Support Agencies (LCSAs) and other government agencies to maintain updated account statuses and ensure stakeholders have the necessary information. The SSA generates the appropriate documents in the Child Support system(s), tracks resulting collections, and provides input into process improvements, procedural and training updates, and system enhancements.
If this sounds like a positive and exciting opportunity for you, then apply and tell us why. We would love to have you join our team!
You will find additional information about the job in the Duty Statement.
Working Conditions
DCSS is a diverse, family-friendly organization. The headquarters office is located in Rancho Cordova convenient to Highway 50, with free parking, close to restaurants and shopping. The facility consists of standard office workspace, within a 2-story building, and may require sitting for long periods of time while using a personal computer, reviewing documents, and attending meetings. The position requires occasional travel to off-site meeting locations, conferences, or training. The work environment is fast paced and requires the incumbent to be flexible, use good time management practices, and effectively identify priorities to complete assignments timely.
This position is eligible for a hybrid work schedule and requires employees work two days, each week, onsite at our headquarters office in Rancho Cordova, CA; however, changes to the hybrid/telework program are at the department's and/or Governor’s discretion. DCSS does utilize a shared workspace or “hoteling” when working in the office. All employees may be required to report in person to the Rancho Cordova headquarters and/or offsite events or locations, as determined by management.
Minimum Requirements
You will find the Minimum Requirements in the Class Specification.- STAFF SERVICES ANALYST
Additional Documents
- Job Application Package Checklist
- Duty Statement
Position Details
Department Information
DCSS believes in the dignity and intrinsic value of every human being. We welcome, affirm, and support employees of all races, ethnicities, abilities and disabilities, experiences, socio-economic backgrounds, sexual orientations, gender identities and expressions, and any other category people use to define themselves. We strive to create safe and inclusive environments that celebrate diversity, embrace cultural sensitivity, foster positive relationships, and center equity in practice and policy. DCSS believes equity is an essential component of administering a successful child support program and delivers quality services that embrace a vision of all parents engaged in supporting their children.
DCSS encourages people with disabilities to apply for jobs with us. The Limited Examination and Appointment Program (LEAP) can help people with disabilities get jobs with the State of California. Using LEAP is optional. Learn more about LEAP and find available examinations on CalHR’s LEAP page. Link: Limited Examination and Appointment Program (LEAP) (ca.gov)
For more information about DCSS, visit: https://childsupport.ca.gov/
Special Requirements
- The position(s) require(s) a Background Investigation be cleared prior to being hired.
Application Instructions
Completed applications and all required documents must be received or postmarked by the Final Filing Date in order to be considered. Dates printed on Mobile Bar Codes, such as the Quick Response (QR) Codes available at the USPS, are not considered Postmark dates for the purpose of determining timely filing of an application.
Final Filing Date: 10/18/2025Who May Apply
Applications will be screened and only the most qualified applicants will be selected to move forward in the selection process. Applicants must meet the Minimum Qualifications stated in the Classification Specification(s).
How To Apply
Address for Mailing Application Packages
You may submit your application and any applicable or required documents to:
Address for Drop-Off Application Packages
You may drop off your application and any applicable or required documents at:
Required Application Package Documents
The following items are required to be submitted with your application. Applicants who do not submit the required items timely may not be considered for this job:
- Current version of the State Examination/Employment Application STD Form 678 (when not applying electronically), or the Electronic State Employment Application through your Applicant Account at www.CalCareers.ca.gov. All Experience and Education relating to the Minimum Qualifications listed on the Classification Specification should be included to demonstrate how you meet the Minimum Qualifications for the position.
- Resume is required and must be included.
- Statement of Qualifications - A Statement of Qualifications (SOQ) is required and must be included. Please see below for specific information and instructions.
- Other - Cover Letter - a Cover Letter is required and must be included.
Benefits
Contact Information
The Human Resources Contact is available to answer questions regarding the position or application process.
Human Resources Contact:
C&H Analyst
(916) 464-5200
PersonnelHelp@dcss.ca.gov
Please direct requests for Reasonable Accommodations to the interview scheduler at the time the interview is being scheduled. You may direct any additional questions regarding Reasonable Accommodations or Equal Employment Opportunity for this position(s) to the Department's EEO Office.
EEO Contact:EEO Officer
(916) 464-5018
DCSSOCR@DCSS.ca.gov
California Relay Service: 1-800-735-2929 (TTY), 1-800-735-2922 (Voice) TTY is a Telecommunications Device for the Deaf, and is reachable only from phones equipped with a TTY Device.
Additional Application Instructions
On the Examination/Employment Application (STD. 678) enter the Job Control Number and Position Title in the “Examination(s) or Job Title(s) For Which You Are Applying” Section.
“To" and "From" dates (Month/Day/Year) & total hours worked per week for all employment history listed on the STD. 678.
Name, address, & phone numbers of current & former employers and supervisors MUST be listed on the STD. 678.
Cover Letters, Resumes, Statement of Qualifications, etc. DO NOT replace the required STD. 678.
“To" and "From" dates (Month/Day/Year) listed on the Resume (if applicable).
Do not include your Social Security Number, method of eligibility, or LEAP information in your application package.
All required documents listed in the “Required Application Documents” section must be submitted.
Failure to provide the information listed above may disqualify you from consideration for this recruitment.
Electronic applications submitted through your Cal Career account are highly recommended. Applications submitted electronically must be received by 11:59 p.m. on the final filing date.
If you are unable to apply electronically through your Cal Career account, please mail the required application package to the mailing address provided above in the “Application Instructions” section. Applications submitted by mail must be postmarked before or on the final filing date. Mailed applications must include a signature.
If you are using education to meet the Minimum Qualifications for this position, please submit a copy of your unofficial college transcript(s) or diploma. An official, sealed college transcript(s) will be required upon appointment to the position.
For all questions regarding your Cal Careers account, you may contact the Cal Career Unit at 1-(866) 844-8671.
All other questions you can send an email to personnelhelp@dcss.ca.gov or call 1-916-464-5200.
Statement of Qualifications Instructions
In addition to the required documentation listed above, a Statement of Qualification (SOQ) must be submitted with your application. Please see the Statement of Qualifications and Instructions section below for more detailed instructions.
The Statement of Qualification (SOQ) is a narrative description of how an applicant's education, experience, knowledge, skills, and abilities meet the qualifications for the position. The SOQ serves as a documentation of each candidate's ability to present information clearly and concisely in writing.
PLEASE NOTE: Resumes, letters, and other materials will not be evaluated or considered as responses to the Statement of Qualifications.
DISCLAIMER:
Applicants who fail to submit a SOQ as required will be screened out from the selection process. Failing to follow the instructions below may also result in being screened out.
INSTRUCTIONS:
- Full Name and Job Control Number in right hand corner of header
- Font Arial 12-point, Single-spaced, with 1” Margins, Page 1 of 1 in footer
- Number each question and provide a response no longer than one page
CRITERIA/CRITERION:
Relating to the Duty Statement for this position:
- Describe how your knowledge, experience, and/or skills make you the ideal candidate.
- Provide your approach to working effectively in a team environment.
- Describe your strategies for adapting to constantly changing priorities.
Equal Opportunity Employer
The State of California is an equal opportunity employer to all, regardless of age, ancestry, color, disability (mental and physical), exercising the right to family care and medical leave, gender, gender expression, gender identity, genetic information, marital status, medical condition, military or veteran status, national origin, political affiliation, race, religious creed, sex (includes pregnancy, childbirth, breastfeeding and related medical conditions), and sexual orientation.
It is an objective of the State of California to achieve a drug-free work place. Any applicant for state employment will be expected to behave in accordance with this objective because the use of illegal drugs is inconsistent with the law of the State, the rules governing Civil Service, and the special trust placed in public servants.
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